Megan Olson
Flagstaff,AZ
Summary
Friendly and reliable food and beverage professional experienced in multitasking and handling stress. Brings service skills, knowledge of health codes and background in customer relations. Looking to put knowledge and abilities to good use in fast-paced position focused on promoting customer loyalty.
Overview
10
10
years of professional experience
Work History
Cashier/Server/Busser
Bigfoot BBQ
Flagstaff, AZ
06.2021 - Current
- Working in the restaurant business for so many years has given me great customer service and the ability to have learned all front of house positions. I take orders, run food, check up on tables to make sure they are satisfied or need anything else, bus tables and even do some bartending.
- I have also learned what working back of house is like and learning what they need from the front of house to make things run smoothly.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
- Checked identification for proof-of-age for alcohol sales, and served bottled, draft beer and a limited mixed drink menu
- Mentored new team members on POS system operation, customer service strategies and sales goals.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Rewrote menu boards and labeled different drink options and BBQ sauce flavors.
Cheer Coach
Flagstaff Gymnastics Center
Flagstaff, AZ
11.2020 - 01.2022
- Adjusted coaching techniques based on strengths and weaknesses of athletes.
- Taught range of sport-specific skills with optimal safety standards.
- Prepared cheerleaders for games and competitions with rigorous practice schedule.
- Paid specific attention to each individual team member to deliver constructive criticism balanced with praise.
- Promoted stretching, mobility work and proper form to help athletes safely build strength.
Retail Sales Associate
Sportsman's Warehouse
Flagstaff, AZ
08.2019 - 06.2020
- Greeted customers and helped with product questions, selections and purchases.
- Helped customers complete purchases, locate items at different store locations and order online when not available in store.
- Maintained clean sales floor and straightened and faced merchandise.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Informed customers of current store promotions to encourage additional sales purchases.
- Folded and arranged merchandise in attractive displays to drive sales.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Hostess/To Go Order Server
El Encanto Restaurant
Cave Creek, AZ
06.2017 - 07.2018
- As a host I helped customers of all ages. Working at a restaurant gave me great customer service. I started out as just a hostess and then moved up to being one of the top hostess and doing to go orders. I would like to say that my people skills are great now too. I did come back to work this job for the summer of 2019 and summer of 2020 when I moved back to Phoenix between school semesters.
- Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
- Answered customer questions about hours, seating and menu information.
- Assigned patrons to tables suitable for needs and restaurant section rotation.
- Supported servers, food runners and bussers with keeping dining area ready for every guest.
- Cultivated positive guest relations by managing information and orchestrating speedy seating.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Informed servers of newly seated parties for speedy service.
- Used cash registers and credit card machines to cash out customers.
- Recorded available tables after seating each party using specialized seating software.
- Maintained customer satisfaction and increased drink sales by directing customers to bar area while waiting for tables.
Assistant Competitive Cheerleading Coach
K & K Cheer Gym
Phoenix, AZ
06.2012 - 07.2018
- Before being old enough to earn a paycheck, I volunteered as an assistant coach for teams ranging in size between 10 and 20 young children.
- Once I was old enough to be able to work, after having years of volunteer experience, I was moved to coach my own teams, under the guidance of our gym owner and my favorite coach,
- Adjusted coaching techniques based on strengths and weaknesses of athletes.
- Taught range of sport-specific skills with optimal safety standards.
- Prepared cheerleaders for games and competitions with rigorous practice schedule.
- Paid specific attention to each individual team member to deliver constructive criticism balanced with praise.
- Participated in regular training courses to keep up-to-date with new teaching methods and developments.
- Implemented exercise programs and training strategies to bolster individual and team performance.
- Coordinated with other coaches to improve performance of cheerleaders.
- Taught cheerleaders safety and proper stunting and tumbling techniques.
Education
Bachelor of Science - Business Management
Coconino Community College
Flagstaff, AZ 12.2023
Skills
- Guest Seating Arrangements
- Register Operations
- Team Player
- Warm and Friendly
- Food and Beverage Service, Age Verification
- High-Volume Dining, Cool under pressure
- Conflict and Complaint Resolution
- Menu Memorization and Presentation
Sketching and Painting
In my free time I like to sketch with pencils and paint with watercolors.
Timeline
Cashier/Server/Busser
Bigfoot BBQ
06.2021 - Current
Cheer Coach
Flagstaff Gymnastics Center
11.2020 - 01.2022
Retail Sales Associate
Sportsman's Warehouse
08.2019 - 06.2020
Hostess/To Go Order Server
El Encanto Restaurant
06.2017 - 07.2018
Assistant Competitive Cheerleading Coach
K & K Cheer Gym
06.2012 - 07.2018
Bachelor of Science - Business Management
Coconino Community College
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