Megan Patterson
Kemp
Summary
Approachable Leasing Manager talented at providing outstanding customer service to both prospective and current residents. Adept at ensuring community occupancy and compliance with all regulations and standards. Proficient in aiding the management and leasing team in maintaining property standards.
Overview
10
10
years of professional experience
Work History
Leasing Manager
Indio Management
01.2022 - Current
- Increased tenant satisfaction by addressing concerns promptly and effectively resolving issues.
- Built strong relationships with clients through exceptional customer service, resulting in increased lease renewals.
- Streamlined the leasing process for efficiency by implementing an online application system.
- Developed marketing strategies to attract new tenants, ultimately improving occupancy rates.
- Organized and hosted community events, fostering a positive living environment for tenants.
- Coordinated move-in logistics for new residents, easing their transition into their new homes while maintaining a smooth workflow within the office environment.
Leasing Consultant
Indio Management
03.2019 - 01.2022
- Increased tenant satisfaction by promptly addressing concerns and resolving issues.
- Maintained high occupancy rates through effective marketing strategies and excellent customer service.
- Streamlined the application process for prospective tenants, reducing wait times and increasing efficiency.
- Boosted property revenue by skillfully negotiating lease terms and rent increases.
- Collaborated with team members to consistently provide a seamless leasing experience for all clients.
- Improved overall property appearance by coordinating regular inspections and suggesting necessary improvements.
- Ensured compliance with fair housing laws, keeping detailed records of all tenant interactions and transactions.
- Greeted clients, showed apartments, and prepared leases.
Accounts Receivable
KB Billing and Consulting
Kaufman
06.2016 - 02.2019
- Monitored and managed accounts receivable to ensure timely collection of outstanding balances
- Checked claim statuses with insurance companies and followed up on unpaid or delayed claims
- Identified and resolved claim issues, including denials, rejections, and coding errors
- Corrected and resubmitted claims to improve reimbursement and reduce payment delays
- Accurately posted and recorded insurance and patient payments
- Maintained detailed and up-to-date account records for proper reconciliation
- Communicated with internal teams to support efficient billing and revenue cycle processes
Education
Associate of Arts -
Trinity Valley Community College
Athens, TXSkills
- Department Planning
- Maintaining Closing Ratios
- Performance Optimization Strategies
- Leasing Reports
- Operational Reporting
- Department Oversight
- Multiple CRM Program Proficiency
Software
Anyone Home
,Resman
,Sight Plan
,ILM
,Rent Dynamics
,Knock
Timeline
Leasing Manager
Indio Management
01.2022 - Current
Leasing Consultant
Indio Management
03.2019 - 01.2022
Accounts Receivable
KB Billing and Consulting
06.2016 - 02.2019
Associate of Arts -
Trinity Valley Community College