MEGAN PETERSON
Spokane,WA
Summary
Friendly and reliable. Offering unmatched customer service and workplace focus. Quick and accurate in cash and card transactions with excellent multi-tasking aptitude. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Patient Care Coordinator
IRG NW Orthopaedic Physical Therapy
07.2024 - Current
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Delivered excellent patient experiences and direct care.
- Enhanced patient satisfaction by efficiently scheduling appointments.
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction.
- Coordinated scheduling of appointments to maximize healthcare providers' availability and patient convenience.
- Answered incoming calls, scheduled appointments and filed medical records effectively, addressing patient inquiries and resolving issues promptly.
- Processed payments and kept accurate records of transactions.
- Aided colleagues, managers, and customers through regular communication and assistance.
- Maintained a clean, organized, and welcoming reception area to create a positive impression for patients.
- Participated in staff meetings and training sessions to stay current on industry best practices and improve overall performance.
- Facilitated smooth patient check-in and check-out process, minimizing wait times.
Sales & Personal Stylist
Nordstrom
09.2021 - 07.2024
- Surpassed monthly sales goals through innovative sales techniques.
- Ranked among top sales.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Addressed customer needs and made product recommendations to increase sales.
- Welcomed customers and helped determine their needs.
- Greeted customers entering store and responded promptly to customer needs.
- Restocked and organized merchandise.
- Worked flexible schedule and extra shifts to meet business needs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Assisted customers with returns, refunds and resolving transaction issues.
- Helped customers complete purchases, locate items, and join reward programs.
- Stocked, tagged and displayed merchandise as required.
- Built relationships with customers to encourage repeat business.
- Processed refunds and exchanges in accordance with company policy..
- Cultivated relationships with key decision makers in leading retail chain accounts, achieving sustainable partnerships with retail buyers.
- Assisted clients in overcoming body insecurities through thoughtful outfit selections, improving self-esteem and overall happiness.
- Provided expert guidance during shopping excursions, ensuring efficient use of time and resources while finding the perfect additions to clients'' wardrobes.
- Organized seasonal closet audits for clients, keeping their wardrobe current and versatile throughout the year.
- Developed strong rapport with clients through attentive listening and effective communication, leading to long-term relationships and repeat business.
Independent Hairstylist
In
01.2008 - Current
- Stayed updated on current hair trends and techniques to make customers look fashionable and increase satisfaction.
- Completed safety training and certifications to minimize risk of infection or injury to customers.
- Suggested treatments and styles to suit customer appearance and fashion choices.
- Educated customers on products to maximize benefits.
- Determined appropriate hair treatments based on conditions and textures.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Processed payments, entering sales in register for prompt customer service.
Professional Hairstylist
Salon Circa
01.2006 - 01.2008
- Developed loyal following of clients by providing high-quality services.
- Evaluated client needs and recommended treatments and strategy to achieve desired results while maintaining hair health.
- Demonstrated thorough knowledge of all salon products and services.
- Developed creative techniques to provide clients with latest hairstyles.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
- Styled hair, makeup and nails for customers for special events and occasions.
- Provided pre- and post-service consultations to accurately assess clients' needs.
Education
RO Microblading Academy
Nashville, United States04.2018
Cosmetology Degree -
Glen Dow Academy
Spokane, WA02.2006
High School
Spokane WA2004
Skills
- Detail Oriented
- Excellent Customer Service
- Ability to manage changing priorities
- Attention to detail
- Ample cashier experience
- Food and safety experience
- Retail experience
- Strong people skills
- Years of sales experience
- Allergy and food intolerance knowledge
- Vitamin and Natural Supplement knowledge
- Natural skincare knowledge
- Food and Nutrition knowledge
- Time management
- Self starter
- Visual Merchandising
References
- ASHLEA TEGMAN, 206-380-5700
- ROBIN PETERSON 509-953-4093
- DANNY OSMONOVICH 509-428-9521
- JOE FARLEY 916-346-8626
- JAIME TAYLOR 206-639-5379
- STEPH CURETON 509-710-5677
Certification
- Licensed Hairstylist - 2006-current
- Licensed Holistic Wellness and Skincare - 2008-current
- Licensed Microblading Artist - 2018-current
Timeline
Patient Care Coordinator
IRG NW Orthopaedic Physical Therapy
07.2024 - Current
Sales & Personal Stylist
Nordstrom
09.2021 - 07.2024
Independent Hairstylist
In
01.2008 - Current
Professional Hairstylist
Salon Circa
01.2006 - 01.2008
- Licensed Hairstylist - 2006-current
- Licensed Holistic Wellness and Skincare - 2008-current
- Licensed Microblading Artist - 2018-current
RO Microblading Academy
Cosmetology Degree -
Glen Dow Academy
High School
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