Megan Pike
Certified Ophthalmic Assistant
Morenci,MI
Summary
Skilled at completing tasks with speed, efficiency and accuracy. Good relationship-building and problem-solving abilities with strength in verbal and written communication.
Overview
19
19
years of professional experience
7
7
years of post-secondary education
Work History
Ophthalmic Assistant Externship
Mercy College Of Ohio
Toledo, OH
11.2021 - Current
- Operated ophthalmic equipment for patient eye examinations and prepared patients for examinations.
- Noted present complaints, medications and vital statistics like blood pressure and pulse rate.
- Obtained and recorded patient medical history and past ocular history.
- Applied eye medications and drops to dilate pupils in preparation for examinations.
- Measured and recorded visual acuity and color vision testing.
- Measured intraocular pressure using Goldman and Tonopen tonometry process.
- Performed lensometry and sit-lamp examinations.
- Used Lensometer to measure and record lens power of existing prescriptive spectacles.
Mortgage Field Inspector
BP Inspections, LLC
Morenci, MI
02.2015 - Current
- Gathered and documented details about each property, including type of construction, methods used and important details to facilitate accurate assessments.
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
- Transported requested mortgage contact information to customer locations within requested time frame.
- Worked with insurance loss customers to understand needs and provide quality service, sending reports directly to the customers mortgage company.
- Completed inspections of properties and property improvements to report in real time to multiple mortgage companies.
- Payroll and Invoicing.
Insurance Agent
Rural Urban Insurance Agency
Morenci, MI
04.2003 - 02.2015
- Determined financial needs by assessing existing coverage and aligning new products and services with long-term goals.
- Scheduled fact-finding appointments and consultations to determine client needs and overall financial situations.
- Displayed consistent, positive attitude towards customers, peers and other personnel, even during high-stress situations.
- Upsold additional products and services after identifying customer needs and requirements.
- Built relationships with clients through active listening to provide excellent service.
- Spent ample time with each customer, verbally reviewing and explaining documents for client comprehension.
- Maintained high standards of customer service by building relationships with clients.
- Obtained underwriting approval by completing application for coverage.
- Responded to customer calls within two hours to swiftly resolve issues and answer questions.
- Provided coverage option information to assist clients in protecting assets.
- Attended continuing education courses and workshops to gain additional insurance industry knowledge.
- Extremely knowledgeable of company insurance products and services to advise customers on appropriate choices.
Education
High School Diploma -
Morenci Area High School
Morenci, MI 09.1992 - 05.1996
No Degree - General
Jackson Community College
Jackson, MI 08.1996 - 08.1999
Ophthalmic Technology
Mercy College of Ohio
Toledo, OH 08.2021 - 05.2022
Skills
Data entry skills
Project organization
OCT scanning
Tonometry experience
Visual prescreening
Chart documentation
Equipment calibration
Medical history documentation
Amsler grid testing
Customer service abilities
Additional Information
I am a natural problem solver and am able to quickly compensate when challenges arise. I value building personal relationships and work well with others. I am honest, punctual, and dependable. As with building our current inspection business, I have had to constantly adapt to new legal procedures and requirements. I am always prepared to learn and apply new information.
Timeline
Ophthalmic Assistant Externship
Mercy College Of Ohio
11.2021 - Current
Ophthalmic Technology
Mercy College of Ohio
08.2021 - 05.2022
Mortgage Field Inspector
BP Inspections, LLC
02.2015 - Current
Insurance Agent
Rural Urban Insurance Agency
04.2003 - 02.2015
No Degree - General
Jackson Community College
08.1996 - 08.1999
High School Diploma -
Morenci Area High School
09.1992 - 05.1996