Megan Poston
Goddard,KS
Summary
Dynamic professional with a strong work ethic and proven ability in guest engagement within the hospitality industry. Expertise in memory retention and conflict resolution, leading to enhanced customer satisfaction and repeat business.
Overview
7
7
years of professional experience
Work History
Server
Bricktown Brewery
Wichita, KS
09.2023 - Current
- Provided exceptional customer service to enhance guest satisfaction and loyalty.
- Efficiently managed multiple tables, ensuring timely food and drink delivery.
- Resolved customer complaints promptly, enhancing overall dining experience and retention.
- Cultivated warm relationships with regular customers.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
Brand Associate
Old Navy
Wichita, KS
01.2022 - 09.2023
- Processed cashier transactions quickly and accurately, driving brand loyalty programs.
- Placed styles, sizes and colors of product on sales floor to maintain availability for customers.
- Assisted with daily opening and closing tasks to maintain clean, neat, and professional store.
Team Member
McDonald's
Goddard, KS
11.2019 - 09.2020
- Provided exceptional customer service in fast-paced environment, ensuring satisfaction and quick resolution of inquiries.
- Assisted in training new employees on operational procedures and company standards to enhance team performance.
- Addressed and resolved customer complaints in polite and professional manner.
Education
Bachelor of Science - Psychology
Wichita State University
Wichita, KS05.2026
Skills
- Strong work ethic
- Exceptional customer service
- Guest engagement
- Memory retention
- Positive and professional
Timeline
Server
Bricktown Brewery
09.2023 - Current
Brand Associate
Old Navy
01.2022 - 09.2023
Team Member
McDonald's
11.2019 - 09.2020
Bachelor of Science - Psychology
Wichita State University