Megan Prull
Monticello,IA
Summary
Customer service specialist focused on exceeding expectations through effective communication and relationship building. Skilled in troubleshooting and developing solutions that enhance business retention. Committed to continuous learning and adapting to new challenges.
Overview
1
1
Certification
7
7
years of professional experience
Work History
Assistant Office Manager
Aspen Dental
Cedar Rapids, IA
04.2025 - Current
- Assisted in managing patient schedules and appointment confirmations to optimize clinic productivity.
- Coordinated daily office operations to ensure smooth workflow and efficiency.
- Review data daily to evaluate the impact on the practice.
- Managed daily operations, ensuring timely completion of tasks and maintaining a well-organized work environment.
- Maintained inventory of office supplies, proactively restocking materials when needed to minimize downtime due to shortages.
Personal Manager
Platinum Supplemental Insurance
Dubuque, IA
09.2024 - 04.2025
- Demonstrated assertive time management between leads and new hires.
- Effectively maintain workflow and candidate information in relevant software and technologies (SalesForce).
- Hire and train quality recruits to grow sales team.
- Manage a consistent applicant queue and qualify candidates through phone interviews.
People Champion
Simmons Pet Food
Dubuque, IA
12.2022 - 01.2024
- Assisted in developing training program materials (using PC and iPad).
- Conduct training reviews - group and individual.
- Partnered with all levels of leadership as directed by management.
- Create and review training content such as SOPs, SWIs, videos, and photos.
Office Manager
Prull Enterprise
Monticello, IA
03.2020 - 01.2023
- Maintain financial, operational, production, and employment records for the farm.
- Prepare budgets and financial reports for farm operations.
- Implemented new software solutions to automate routine tasks, reducing manual workload significantly.
- Inspect fields to determine crop maturity, condition, or detect disease/insect infestation.
Education
Bachelor of Arts - Communications
University of Dubuque
Dubuque, IA12-2019
Skills
- Operations management
- Office administration
- Schedule management
- Microsoft office proficiency
- Customer service
- Onboarding processes
Certification
- Iowa Accident and Health Producer license
Timeline
Assistant Office Manager
Aspen Dental
04.2025 - Current
Personal Manager
Platinum Supplemental Insurance
09.2024 - 04.2025
People Champion
Simmons Pet Food
12.2022 - 01.2024
Office Manager
Prull Enterprise
03.2020 - 01.2023
Bachelor of Arts - Communications
University of Dubuque