Megan Rentschler
Crown Point,IN
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Reputable customer service professional brings strong phone speaking skills paired with in-depth knowledge of CRM systems. Offers vast experience connecting customers with products and services. Punctual and responsible individual polished in navigating multiple computer systems and applications.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Office Manager
Hammond Family Dentistry
Hammond, IN
06.2021 - Current
- Provided exceptional customer service to ensure customer satisfaction.
- Developed and implemented strategies for providing excellent customer service experience.
- Reviewed customer feedback and complaints to identify areas of improvement in customer service processes.
- Ensured prompt resolution of customers' inquiries via phone, email or chat support channels.
- Developed and implemented office policies and procedures.
- Assisted with the preparation of budgets, forecasts and financial statements.
Business Assistant
Family Dental Care Associates
Valparaiso, IN
04.2015 - 06.2021
- Collaborated with other departments to ensure customer satisfaction.
- Ensured that all customer queries were handled quickly and professionally.
- Participated actively in weekly meetings held by the Customer Service Manager.
- Creating the WOW customer service experience at each visit.
- Provided expertise on product knowledge, services, policies and procedures to customers.
- Developed and implemented customer service policies and procedures to improve quality of customer experience.
Education
Associate of Science - Dental Assisting
Everest College
Merrillville, IN05-2009
Skills
- Expense Reporting
- Contract Administration
- Team Supervision
- Customer Service
- Customer Relationship Management (CRM)
- Customer Relations
- Customer-focused
Certification
- Radiology license
- CPR certified
- Power of One
- Systems
References
References available upon request.
Timeline
Office Manager
Hammond Family Dentistry
06.2021 - Current
Business Assistant
Family Dental Care Associates
04.2015 - 06.2021
Associate of Science - Dental Assisting
Everest College
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