Megan Ritnour
Property Manager
Bismarck,ND
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level store manager position. Ready to help team achieve company goals.
Overview
4
4
years of post-secondary education
19
19
years of professional experience
Work History
Property Manager
GOLDMARK
03.2023 - 09.2026
- Directed daily property operations, maintaining resident satisfaction, compliance, and service standards.
- Coordinated leasing activities, renewals, and occupancy goals using property management systems.
- Oversaw rent collection, delinquency follow-up, and account accuracy across community portfolios.
- Managed maintenance requests, vendor scheduling, and work order resolution to support timely service.
- Monitored budgets, expense controls, and operational reporting to support financial performance.
- Conducted property inspections, identified facility issues, and enforced community policies consistently.
- Trained onsite staff on resident relations, leasing procedures, and fair housing compliance.
- Implemented process improvements that strengthened communication, efficiency, and resident retention.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
- Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
- Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner.
- Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.
- Followed up on delinquent tenants and coordinated collection procedures.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
- Managed multiple properties simultaneously, coordinating efficient allocation of resources and streamlining communication channels to maintain high levels of operational excellence.
- Introduced prospective tenants to types of units available and performed tours of premises.
- Increased property occupancy rates by effectively marketing available units and conducting thorough tenant screenings.
- Monitored tenant behavior and implemented corrective action to maintain order in assigned properties.
- Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays, and schedule changes.
- Coordinated with legal counsel to resolve tenant disputes.
- Managed budgetary constraints to maximize profitability while maintaining high-quality living environments for residents.
- Reduced vacancy periods by implementing strategic marketing initiatives targeting specific demographics within the community.
SSM
Scheels Sporting Goods
02.2017 - 07.2022
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Sales
Slumberland Furniture
03.2016 - 02.2017
- Increased sales revenue by developing and implementing effective sales strategies for business clients.
- Partnered with sales leaders to set strategies, territory design, sales targets, and quotas.
- Managed sales pipeline effectively, resulting in consistent achievement of sales targets and quotas.
- Analyzed customer data and sales trends to develop targeted sales campaigns.
Store Manager
Rent A Center Warehouse & Retail Store
09.2012 - 03.2016
- Directed daily store operations, balancing sales goals, customer service, and merchandise availability.
- Trained and coached associates on lease-to-own processes, payment handling, and product knowledge.
- Managed inventory control, merchandise receiving, and showroom presentation to support efficient store flow.
- Monitored customer accounts, resolved payment issues, and maintained accurate lease documentation.
- Implemented operational procedures to improve team accountability, compliance, and service consistency.
- Evaluated sales performance, identified improvement areas, and adjusted staffing priorities accordingly.
- Coordinated collection efforts with customers while protecting relationships and supporting account recovery.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
Assistant Store Director
Brookshire Brothers Grocery
08.2007 - 09.2012
- Directed daily store operations to support sales, service, and compliance goals.
- Supervised department managers and associates to maintain consistent execution across shifts.
- Monitored inventory, ordering, and merchandising standards to reduce stock gaps.
- Resolved customer concerns promptly to protect service quality and store reputation.
- Coordinated scheduling, labor planning, and task assignment to improve team coverage.
- Reviewed reports and store conditions to identify process improvements and staffing needs.
- Supported opening and closing procedures, cash controls, and policy compliance.
- Managed daily operations, ensuring smooth workflow and timely completion of tasks.
- Supervised employees and different store departments.
- Handled escalated customer complaints, providing solutions that satisfied both parties involved in the situation.
- Improved store sales by implementing creative merchandising strategies and eye-catching product displays.
- Double-checked product pricing and displays.
- Responded to customer complaints and comments.
Education
No Degree - Business Management
East Central University
Ada, OK 05.2001 -
High School Diploma -
Mountain Vista High School
Highlands Ranch, CO 08.2001 - 05.2005
Skills
Customer Service
Property management
Payment collection
Property inspections
Customer service-focused
Lease renewals
Exceptional oral and written communication skills
Tenant relations
Staff management
Leasing and sales
Property tours and inspections
Eviction procedures
Maintenance scheduling
Occupancy management
Administrative support
Fair housing mandates
Vendor management
Multi-family property management
Financial budgeting and reporting
Marketing and advertising
Maintenance coordination
Contract negotiation
Preparing property agreements
Property accountability
Business administration
Software utilization
Building operations
Eviction notices
Customer relations
Debt control
Accounting operations
Data entry
Clear communication
Microsoft office
Property showing
Creative and adaptable
Sales and marketing
Operations management
Dispute handling
Office staffing
Schedule coordination
Sale and rental recordkeeping
Performance assessment
Property marketing
Social media engagement
Financial reporting
Personnel management
Financial oversight
Timeline
Property Manager
GOLDMARK
03.2023 - 09.2026
SSM
Scheels Sporting Goods
02.2017 - 07.2022
Sales
Slumberland Furniture
03.2016 - 02.2017
Store Manager
Rent A Center Warehouse & Retail Store
09.2012 - 03.2016
Assistant Store Director
Brookshire Brothers Grocery
08.2007 - 09.2012
High School Diploma -
Mountain Vista High School
08.2001 - 05.2005
No Degree - Business Management
East Central University
05.2001 -