MEGAN ROLDAN
Greenwood,Indiana
Summary
Proactive, customer-orientated professional with over 14 years of experience in reputable businesses. Always taking pride in the service and care Given to costumers and Co-workers. Striving to always go above and beyond to achieve my goals. Emerging professional trained in student evaluations, intervention planning, and progress monitoring. Methodical and dedicated with team-oriented and creative approach.
Overview
17
17
years of professional experience
Work History
Patient Access Representative
Franciscan Alliance
Indianapolis, Indiana
04.2025 - Current
- Screened patients for eligibility for state, local and federal assistance programs.
- Collaborated with clinical and administrative staff to meet patient needs.
- Explained various admission forms and policies, acquiring signatures for consent.
- Addressed patient inquiries and concerns, resolving issues in a timely and empathetic manner.
- Greeted patients and visitors in a courteous and professional manner.
- Verified demographics and insurance information to register patients in computer system.
- Obtained informed consent and payment documentation from patients and filed in system.
- Guided patients through the completion of consent and other required medical forms.
- Maintained confidentiality of all patient information in accordance with HIPAA regulations.
- Performed pre-registration functions such as verifying demographic information, obtaining authorizations, and collecting deposits and co-payments.
- Assisted with scheduling outpatient appointments.
- Collected co-pays and other payments from patients at time of service.
- Verified insurance coverage for services provided by the facility.
- Assisted with preparing daily cash reports for accounting department.
- Utilized hospital systems to update patient records, ensuring accuracy and completeness.
- Reviewed eligibility responses to assess patient benefit level and prepare estimates.
- Processed patient co-pays, deductibles, and other payments, ensuring accurate financial records.
- Cultivated positive relationships with patients to help facility meet satisfaction scores and patients obtain best possible care.
Behavioral Interventionist
Clark Elementary
Franklin, Indiana
08.2024 - 04.2025
- Engaged in ongoing collaboration with school staff members regarding behavior management strategies.
- Created visual aids such as schedules or choice boards to help students understand expectations.
- Developed transition plans for students moving from one setting to another.
- Assisted in developing positive reinforcement systems that encouraged desired behaviors while discouraging undesirable behaviors.
- Trained paraprofessionals on implementation of behavioral interventions strategies.
- Designed and delivered tailored behavior skills training sessions to clients to promote independence.
- Monitored student progress utilizing data collection methods and modified intervention plans accordingly.
- Developed and implemented individualized behavior plans for students with disabilities.
- Built relationships with students and guardians through active communication and positive feedback.
US PATIENT ASSOCIATE
R1RCC/ Saint Vincent
Indianapolis, Indiana
04.2024 - 11.2024
- Facilitated communication between patients and medical staff to address concerns and provide support
- Maintained patient records and confidentiality in compliance with HIPAA regulations
- Supported the patient care team in delivering high-quality and compassionate care to individuals
- Assisted with patient billing inquiries and processed payments using electronic systems
- Efficient in Sunrise, Phreesia, Soarian, Teams, and email systems
- I am registration for two Department's, Adult Surgery and Infusion Procedure Center
- Most days I will have anywhere up to 85 patients to check in, I must stay organized and use time management in such a high patient area
- I register patients, approve all insurance paperwork, along with all legal documents and consents per patient
- Managed multiple tasks simultaneously while maintaining attention to detail.
- Performed cash register functions accurately and efficiently.
- Processed payments using point-of-sale systems.
- Responded to patient inquiries regarding billing or financial matters.
- Maintained confidentiality of all patient information in accordance with HIPAA regulations.
- Assisted with scheduling outpatient appointments.
- Answered phones promptly in a professional manner.
- Collected co-pays and other payments from patients at time of service.
- Obtained necessary signatures for privacy laws and consent for treatment.
- Verified demographics and insurance information to register patients in computer system.
- Processed patient co-pays, deductibles, and other payments, ensuring accurate financial records.
- Facilitated patient registration, verifying all required documentation is collected and filed properly.
- Assembled registration paperwork and placed identification bands on patient.
- Handled high volume of incoming calls, providing exceptional customer service to patients and families.
- Obtained informed consent and payment documentation from patients and filed in system.
- Verified patients' insurance and payment methods during admissions or check-in processes.
- Processed credit card transactions in accordance with applicable regulations and security protocols.
BOH ASSOCIATE/ SERVER
BJ's Brewhouse
Greenwood, Indiana
08.2019 - 04.2024
- Managed food preparation and presentation in a fast-paced kitchen environment
- Provided exceptional service to customers by taking orders and ensuring they received their meals in a timely manner
- Maintained a clean and organized work station to meet hygiene and safety guidelines
- Collaborated with team members to efficiently handle high volumes of orders during peak hours
- Assisted in inventory management and restocking of supplies to ensure smooth kitchen operations
- Demonstrated strong communication skills by effectively interacting with both customers and colleagues
- Exhibited flexibility and adaptability by quickly learning new menu items and adjusting to changing needs in the kitchen
- Showed a strong work ethic and a positive attitude towards providing excellent customer service
SERVER/ BARTENDER
Red Cactus Bar and Grill
Indianapolis, Indiana
08.2019 - 05.2022
- 14 years of experience working as a server in a busy restaurant
- Knowledgeable about various types of alcoholic beverages and their preparation
- Trained new employees on company policies and procedures
- 9 years of experience working as a bartender in a high-volume bar
- Certified in responsible alcohol service
RESTAURANT MANAGER
Burger Joint
Indianapolis, Indiana
01.2019 - 08.2020
- Managed the front of house operations of a busy restaurant, ensuring excellent customer service and satisfaction
- Developed and implemented staff training programs to improve efficiency and customer service
- Led a team of servers and kitchen staff to meet and exceed performance goals
- Created and maintained inventory systems to optimize food and beverage costs
- Utilized POS systems to track sales and make data-driven decisions to increase profitability
- Scheduled and supervised staff to ensure adequate coverage during peak hours
- Resolved customer complaints and issues promptly and effectively to uphold the restaurant's reputation
HOUSEKEEPING SUPERVISOR
Marriott
Indianapolis, Indiana
04.2017 - 10.2019
- Managed a team of housekeeping staff in a large hotel setting
- Implemented new cleaning procedures to improve efficiency
- Collaborated with other departments to ensure guest satisfaction
- Performed room inspections to uphold high cleanliness standards
- Responded to guest requests and inquiries in a professional manner
- Ensured compliance with health and safety regulations
- Experience in Luxury Hotel settings
- Proficient in leading a team of 20+ staff to deliver exceptional cleanliness
- Skilled in training New Hires
- Managing inventory to minimize waste
ASSISTANT MANAGER
Darden Restaurants
Gulf Coast Town Center, Florida
10.2008 - 03.2018
- Company Overview: Worked for almost 10 years with this company, I knew everything, every position and was very useful to be so versatile! very high demanding job, but with a lot of Professional Growth
- I did everything from hosting, corporate training, assistant manager, line cook, prep cook, bartender, server
- You name it I knew it!
- Worked for almost 10 years with this company, I knew everything, every position and was very useful to be so versatile! very high demanding job, but with a lot of Professional Growth
- Monitored employee attendance records, timekeeping, and payroll information.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Delegated work to staff, setting priorities and goals.
- Evaluated individual and team business performance and identified opportunities for improvement.
ACCOUNTS RECEIVABLE COORDINATOR
Advanced Roofing and Sheet Metal
Fort Myers, Florida
01.2014 - 01.2015
- Managed accounts receivable portfolio, including invoicing and collections processes
- Processed customer payments and reconciled discrepancies in a timely manner
- Performed account analysis and resolved billing issues to ensure accurate accounting records
- Collaborated with cross-functional teams to improve cash flow and reduce outstanding balances
- Utilized accounting software to maintain accurate and up-to-date records of receivables
- Assisted with month-end close activities, such as journal entries and account reconciliations
- Proficient in utilizing accounting software and Excel for accurate record-keeping, Reporting
- Prepared invoices for customers and tracked payments to ensure accuracy.
- Assisted in resolving customer billing disputes, credit issues, and discrepancies.
- Maintained detailed records of all collections activities including contact attempts and payment arrangements made with customers.
- Performed daily data entry of financial transactions into accounting software.
- Managed daily cash receipts and deposits into bank accounts.
- Provided administrative support to Accounts Receivable department staff members as needed.
- Verified customer account balances and processed payments accordingly.
Education
Core 40 Diploma - Core 40
Center Grove High School
Greenwood, Indiana05.2008
Skills
- Leadership
- Customer assistance
- Planning and Organizing
- Communication
- Teamwork
- Critical thinking
- Accountability
- Computer Literacy
- Time Management
- Behavior management
- Communication skills
- Patient support
- Time management
- Attention to detail
- Motivating students
- Teacher support
- Behavioral health interventions
- Problem-solving
- Multitasking
- Progress tracking
- Insurance verification
- HIPAA compliance
- Data entry accuracy
- Patient registration
References
- Dulce Garrido, (317)847-1643
- Glenda Cochran, (317)498-1542
Languages
Spanish, Advanced
Personal Information
Date of Birth: 05/29/90
Languages
Spanish
Professional
Timeline
Patient Access Representative
Franciscan Alliance
04.2025 - Current
Behavioral Interventionist
Clark Elementary
08.2024 - 04.2025
US PATIENT ASSOCIATE
R1RCC/ Saint Vincent
04.2024 - 11.2024
BOH ASSOCIATE/ SERVER
BJ's Brewhouse
08.2019 - 04.2024
SERVER/ BARTENDER
Red Cactus Bar and Grill
08.2019 - 05.2022
RESTAURANT MANAGER
Burger Joint
01.2019 - 08.2020
HOUSEKEEPING SUPERVISOR
Marriott
04.2017 - 10.2019
ACCOUNTS RECEIVABLE COORDINATOR
Advanced Roofing and Sheet Metal
01.2014 - 01.2015
ASSISTANT MANAGER
Darden Restaurants
10.2008 - 03.2018
Core 40 Diploma - Core 40
Center Grove High School