Megan Rowles
Granger,IN
Summary
Proficient in operations and inventory management, driving cost efficiency and compliance with safety regulations. Delivering measurable improvements in team performance and customer satisfaction through effective staff scheduling and training initiatives.
Overview
21
21
years of professional experience
Work History
Restaurant General Manager
Culver's Restaurant
South Bend, IN
01.2021 - Current
- Oversaw daily operations, ensuring compliance with health and safety regulations.
- Managed staff schedules, optimizing labor costs and improving employee satisfaction.
- Implemented training programs, enhancing team performance and service quality.
- Developed marketing strategies to increase customer engagement and drive sales growth.
Assistant Store Manager
McDonald's Restaurant
04.2018 - 11.2020
- Analyzed performance metrics to identify areas for improvement and develop action plans for staff development.
- Coordinated scheduling to ensure optimal coverage during high-demand shifts, enhancing workflow management.
- Resolved customer complaints effectively, fostering a positive dining experience and promoting repeat business.
- Led team meetings to communicate objectives, share best practices, and motivate staff towards achieving goals.
Restaurant General Manager
McDonald's Restaurant
04.2013 - 04.2018
- Directed daily operations to ensure optimal restaurant performance and customer satisfaction.
- Implemented training programs to enhance staff skills and improve service efficiency.
- Analyzed sales trends to develop strategies for increasing revenue and market share.
- Oversaw inventory management, ensuring stock levels met operational demands without excess waste.
Assistant Store Manager
McDonald's Restaurant
04.2011 - 04.2013
- Supervised daily operations to ensure compliance with company standards and enhance customer satisfaction.
- Trained and mentored staff on operational procedures, improving team efficiency and service quality.
- Managed inventory control processes, optimizing stock levels and reducing waste during peak hours.
- Implemented promotional strategies to increase sales and drive foot traffic during key business periods.
Shift Manager
McDonald's
Mishawaka, IN
03.2006 - 04.2011
- Supervised daily operations to ensure efficient workflow and high-quality service delivery.
- Trained and mentored team members on operational procedures and customer service excellence.
- Implemented inventory management practices to optimize stock levels and reduce waste.
- Coordinated staff schedules to maintain adequate coverage during peak hours.
Crew Member
McDonald's Restaurant
Mishawaka, IN
05.2005 - 03.2006
- Delivered exceptional customer service, ensuring a positive dining experience for all guests.
- Operated kitchen equipment and maintained cleanliness to uphold food safety standards.
- Trained new crew members on operational procedures and customer service protocols.
- Collaborated with team members to efficiently manage high-volume service periods.
Education
High School Diploma -
Penn Harris Madison High School
Mishawaka, INCertificate - Medical Billing And Office Admin
Ross Medical Education Center
Mishawaka, IN04-2011
Skills
- Operations management
- Inventory management
- Food safety
- Cost control
- Pre-shift walk-through
- Staff scheduling
- Hiring decisions
- Labor management
- Inventory control and record keeping
- Food service background
- Organization and prioritization
- Supervisory skills
Timeline
Restaurant General Manager
Culver's Restaurant
01.2021 - Current
Assistant Store Manager
McDonald's Restaurant
04.2018 - 11.2020
Restaurant General Manager
McDonald's Restaurant
04.2013 - 04.2018
Assistant Store Manager
McDonald's Restaurant
04.2011 - 04.2013
Shift Manager
McDonald's
03.2006 - 04.2011
Crew Member
McDonald's Restaurant
05.2005 - 03.2006
High School Diploma -
Penn Harris Madison High School
Certificate - Medical Billing And Office Admin
Ross Medical Education Center