Megan Schmidt
Santa Clarita,CA
Summary
Highly motivated individual with effective communication skills, looking for an opportunity to work hard through dedication and utilization of effective multitasking skills and customer service support. I am looking for an opportunity to grow my knowledge, my skills and myself while being a trustworthy and dependable team member.
Overview
8
8
years of professional experience
Work History
Hostess
Red Robin
Northridge, CA
08.2023 - Current
- Greeted and seated guests promptly to ensure positive dining experiences.
- Maintained cleanliness and organization of the dining area during busy shifts.
- Assisted in training new team members on customer service standards.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Proactively assisted servers during busy times, helping to expedite food delivery and maintain high levels of guest satisfaction throughout their meal.
- Minimized customer service complaints by expertly managing customer expectations during busy periods.
- Greeted and seated guests promptly, ensuring a welcoming environment.
- Managed waitlist efficiently to optimize guest flow and minimize wait times.
Waitress
Hot Wings Cafe
Pasadena, CA
08.2022 - 11.2023
- Provided exceptional customer service in fast-paced environment.
- Managed multiple tables efficiently, ensuring timely order delivery.
- Collaborated with kitchen staff to coordinate food preparation and presentation.
- Trained new team members on service standards and procedures.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Collaborated with team members to consistently provide efficient service during peak hours.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
Babysitting
Self-employeed
Burbank, CA
08.2018 - 05.2022
- Supervised children, ensuring safety and well-being during activities and playtime.
- Developed engaging educational activities to stimulate children's learning and creativity.
- Maintained open communication with parents regarding children's daily progress and behavior.
- Implemented effective conflict resolution strategies among children to promote positive interactions.
- Created structured routines to enhance children's time management and organizational skills.
- Evaluated childcare methods regularly to improve service quality and align with parents' expectations.
- Maintained clean and organized living spaces throughout duration of babysitting responsibilities.
- Created an enjoyable atmosphere during babysitting sessions through storytelling, games, and music.
- Kept detailed records of each babysitting session including hours worked, activities completed, and any pertinent notes for parents.
- Built trust with both parents and children by consistently demonstrating professionalism, punctuality, and dependability throughout each babysitting assignment.
Education
Associate of Science - Kinesiology
California State University Northridge
Northridge, CA12.2026
Skills
- Customer service
- Effective multitasking
- Patience and empathy
- Phone etiquette
- Cleaning and sanitation
- Interactive communication skills
- Detail-oriented
- Travel babysitting
- Problem-solving
- Strong work ethic
- Child supervision
- Toddler care experience
- Critical thinking
- Reliability and punctuality
- Relationship building
- Active listening
- Behavior observation
- Behavioral support
Timeline
Hostess
Red Robin
08.2023 - Current
Waitress
Hot Wings Cafe
08.2022 - 11.2023
Babysitting
Self-employeed
08.2018 - 05.2022
Associate of Science - Kinesiology
California State University Northridge