Megan Shanks
Platte City,MO
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
3
3
years of professional experience
Work History
Drive-Thru Cashier
Wendy's
04.2021 - 08.2022
- Took orders at drive-thru or front counter and accurately processed payments to provide guests with great service.
- Followed food safety and sanitation guidelines at all times.
- Maintained clean, tidy and orderly work station to uphold company standards.
- Demonstrated outgoing and friendly behavior and positive attitude and interacted well with staff and customers.
- Demonstrated excellent customer service skills to increase customer satisfaction.
- Assisted customers with menu items and accurate order fulfillment.
- Understood restaurant menu, limited-time offers and promotions to answer guest questions.
- Resolved problems with orders quickly and offered refund or replacement.
- Cross-trained in other areas of restaurant to provide additional support during busy periods.
- Followed company policies and procedures regarding cash handling.
Drive-Thru Cashier
McDonald's
03.2020 - 04.2021
- Took orders at drive-thru or front counter and accurately processed payments to provide guests with great service.
- Followed food safety and sanitation guidelines at all times.
- Maintained clean, tidy and orderly work station to uphold company standards.
- Demonstrated outgoing and friendly behavior and positive attitude and interacted well with staff and customers.
- Demonstrated excellent customer service skills to increase customer satisfaction.
- Assisted customers with menu items and accurate order fulfillment.
- Understood restaurant menu, limited-time offers and promotions to answer guest questions.
- Resolved problems with orders quickly and offered refund or replacement.
- Cross-trained in other areas of restaurant to provide additional support during busy periods.
- Followed company policies and procedures regarding cash handling.
Merchandise Associate
Worlds Of Fun Amusement Park
07.2019 - 12.2019
- Help people find their next location in the park
- Sell merchandise
- Cover breaks
- keep track of my till
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Greeted, serviced and thanked all customers.
- Inspected merchandise for quality and arranged proper display location on floor.
Education
High School Diploma -
North Kansas City High School
Kansas City, MO05.2022
Skills
- Food Assembly
- Sandwich Artistry
- POS Systems
- Guest Satisfaction
- Reconciling Cash Drawers
- Brand Loyalty
- Teamwork and Collaboration
I coach a baseball team in the summer and fall
Picked it up over the summer because it gave me something to do and I wanted something to do that had something to do with the community.
Timeline
Drive-Thru Cashier
Wendy's
04.2021 - 08.2022
Drive-Thru Cashier
McDonald's
03.2020 - 04.2021
Merchandise Associate
Worlds Of Fun Amusement Park
07.2019 - 12.2019
High School Diploma -
North Kansas City High School