Summary
Overview
Work History
Education
Skills
I coach a baseball team in the summer and fall
Timeline
Generic

Megan Shanks

Platte City,MO

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

3
3
years of professional experience

Work History

Drive-Thru Cashier

Wendy's
04.2021 - 08.2022
  • Took orders at drive-thru or front counter and accurately processed payments to provide guests with great service.
  • Followed food safety and sanitation guidelines at all times.
  • Maintained clean, tidy and orderly work station to uphold company standards.
  • Demonstrated outgoing and friendly behavior and positive attitude and interacted well with staff and customers.
  • Demonstrated excellent customer service skills to increase customer satisfaction.
  • Assisted customers with menu items and accurate order fulfillment.
  • Understood restaurant menu, limited-time offers and promotions to answer guest questions.
  • Resolved problems with orders quickly and offered refund or replacement.
  • Cross-trained in other areas of restaurant to provide additional support during busy periods.
  • Followed company policies and procedures regarding cash handling.

Drive-Thru Cashier

McDonald's
03.2020 - 04.2021
  • Took orders at drive-thru or front counter and accurately processed payments to provide guests with great service.
  • Followed food safety and sanitation guidelines at all times.
  • Maintained clean, tidy and orderly work station to uphold company standards.
  • Demonstrated outgoing and friendly behavior and positive attitude and interacted well with staff and customers.
  • Demonstrated excellent customer service skills to increase customer satisfaction.
  • Assisted customers with menu items and accurate order fulfillment.
  • Understood restaurant menu, limited-time offers and promotions to answer guest questions.
  • Resolved problems with orders quickly and offered refund or replacement.
  • Cross-trained in other areas of restaurant to provide additional support during busy periods.
  • Followed company policies and procedures regarding cash handling.

Merchandise Associate

Worlds Of Fun Amusement Park
07.2019 - 12.2019
  • Help people find their next location in the park
  • Sell merchandise
  • Cover breaks
  • keep track of my till
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Greeted, serviced and thanked all customers.
  • Inspected merchandise for quality and arranged proper display location on floor.

Education

High School Diploma -

North Kansas City High School
Kansas City, MO
05.2022

Skills

  • Food Assembly
  • Sandwich Artistry
  • POS Systems
  • Guest Satisfaction
  • Reconciling Cash Drawers
  • Brand Loyalty
  • Teamwork and Collaboration

I coach a baseball team in the summer and fall

Picked it up over the summer because it gave me something to do and I wanted something to do that had something to do with the community.

Timeline

Drive-Thru Cashier

Wendy's
04.2021 - 08.2022

Drive-Thru Cashier

McDonald's
03.2020 - 04.2021

Merchandise Associate

Worlds Of Fun Amusement Park
07.2019 - 12.2019

High School Diploma -

North Kansas City High School
Megan Shanks