Megan Short
San Antonio,TX
Summary
Results-driven insurance professional known for delivering customized solutions and fostering client relationships. Skilled in upselling and resolving inquiries efficiently, ensuring a positive customer experience and driving sales growth.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Insurance Agent
BiBerk
Omaha, NE
02.2021 - Current
- Developed customized insurance policies tailored to client needs.
- Performed in-depth evaluations of risks to enhance coverage strategies.
- Facilitated customer satisfaction through prompt and effective resolution of inquiries.
- Educated clients on insurance products, enabling them to make informed decisions regarding their coverage needs.
- Sought out new clients and developed client relationships through networking, direct referrals, lead databases, and cold calling.
Server
Olive Garden
Omaha, NE
11.2025 - 02.2026
- Delivered exceptional customer service by promptly addressing guest needs and inquiries.
- Managed dining area to ensure cleanliness and organization during peak hours.
- Collaborated with kitchen staff to ensure timely food preparation and delivery.
- Trained new servers on menu knowledge, service standards, and operational procedures.
- Upsold menu items and promotions, enhancing customer dining experience and satisfaction.
- Resolved guest complaints efficiently, maintaining a positive dining atmosphere.
Customer Service Representative
AAA
Omaha, NE
01.2020 - 02.2021
- Resolved customer inquiries efficiently, enhancing satisfaction and loyalty.
- Managed complex service issues, collaborating with cross-functional teams for resolution.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
General Manager
Buckys
Omaha, NE
04.2015 - 11.2019
- Oversaw daily operations to ensure efficiency and quality standards met.
- Developed and implemented strategic plans to enhance customer satisfaction and loyalty.
- Managed budgeting processes, optimizing resource allocation across departments.
- Led cross-functional teams in executing promotional campaigns, increasing brand visibility.
- Mentored staff to improve performance and foster professional development initiatives.
- Collaborated with executive leadership on long-term goals, aligning departmental objectives with company vision.
Education
Abraham Lincoln High School
Council Bluffs, IA05-2003
Skills
- Customer service
- Licensed insurance agent
- Professionalism and ethics
- Quotes and sales
- Customer follow-up
- Client needs analysis
- Upselling
- Property insurance
Certification
- Licensed
Timeline
Server
Olive Garden
11.2025 - 02.2026
Insurance Agent
BiBerk
02.2021 - Current
Customer Service Representative
AAA
01.2020 - 02.2021
General Manager
Buckys
04.2015 - 11.2019
Abraham Lincoln High School