Summary
Overview
Work History
Education
Skills
Timeline
Generic

Megan Sosa

Greensboro

Summary

Dedicated Customer Service Manager, providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as a leader of a team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Overview

15
15
years of professional experience

Work History

Customer Service Manager

Quick Color Solutions
McLeansville, NC
07.2019 - Current
  • Led team in high-volume environment to ensure prompt timely performance deadlines are met.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Upheld quality control policies and procedures to increase customer satisfaction.

Manager

Panera Bread
Greensboro, NC
08.2011 - 09.2018
  • Monitored staff performance and addressed issues.
  • Enforced customer service standards and resolved customer problems to uphold quality service.
  • Exercised good judgment and decision-making in escalating concerns and resolving issues.
  • Assigned tasks to associates to fit skill levels and maximize team performance.

Education

Associate of Arts - Liberal Arts And Sciences

Guilford Technical Community College
Jamestown, NC
05.2023

Skills

  • Process Improvement
  • Creative Problem Solving
  • Product Knowledge
  • Team Development
  • Complaint Resolution
  • Multi-Tasking

Timeline

Customer Service Manager

Quick Color Solutions
07.2019 - Current

Manager

Panera Bread
08.2011 - 09.2018

Associate of Arts - Liberal Arts And Sciences

Guilford Technical Community College