Megan Spoelstra
Urbandale,IA
Summary
Experienced in providing comprehensive client services across diverse industries, using a strong background in case management, customer service, and social work to effectively support families. Collaborative and proactive in assisting others with program development, organization, and implementation to address issues related to substance abuse, human relationships, housing, and dependent care.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Sales Associate
Many Hands Thrift Market
2023.08 - Current
- Assisted customers with register transactions
- Maintained and organized store inventory
- Manage opening and closing duties for store
Housing Case Manger
City of Des Moines Municipal Housing Agency
2021.05 - Current
- Evaluate program participants' eligibility for housing assistance in accordance with program guidelines and requirements
- Managed caseload oto satisfy multiple clients with diverse needs
- Ensured program compliance with federal, state, and local regulations through diligent monitoring of policies and procedures
Social Worker 3
Iowa Department of Human Services
2019.11 - 2021.05
- Provided timely assistance to professionals and general public through phone calls, offering relevant information and referrals
- Conduct thorough, informative interviews with callers to obtain essential details regarding cases of child or dependent adult abuse
Resident Counselor, PRN
House of Mercy
2019.04 - 2021.01
- Provided guidance and support to residents and their children for essential daily activities
- Proactively intervened when residents did not meet expectations in their behaviors
Income Maintenance Worker 2
Iowa Department of Human Services
2019.08 - 2019.11
- Managed eligibility-related food assistance applications and updates
- Obtained necessary details from customers through effective interviewing techniques
Housing and Medical Case Manger
The Project of Primary Health Care
2016.01 - 2019.08
- Maintained caseload of 40-80 client records by documenting case notes, assessments, and care plans
- Administered and monitored HUD funded housing program
- Assisted service manager in monitoring and maintaining program budgets
Iowa KidsNet - Matching Specialist
Lutheran Services in Iowa (LSI)
2015.01 - 2015.08
- Provided direct services to DHS and Juvenile Court Services, fulfilling requests for foster care
- Contacted and engaged foster families for potential foster care placements
- Maintained accurate records of program data and interactions
Care Coordinator
Lutheran Services in Iowa (LSI)
2013.09 - 2015.01
- Provided direct services to clients by conducting assessments, intervening during crisis situations, managing cases, and advocating for their needs
- Transported clients and oversaw family visitation
Residential Technician
Pathways Behavioral Services
2010.12 - 2013.09
- Managed transportation and supervision of varied group of inpatient substance abuse clients
- Managed and facilitated various residential groups, such as life skills, anger management, and goal setting.
- Conducted client intakes efficiently
Take Charge of Your Body Intern
Family and Children's Council
2012.01 - 2012.04
- Managed and trained volunteers in presenting program curriculum
- Organized and prepared materials and curriculum for effective program presentation.
- Provided sexual abuse prevention education for students, parents, and teachers
- Maintained records of program information and generated reports.
Sales Associate
Payless Shoes
2009.08 - 2011.01
- Manage opening and closing duties for store
- Maintained and organized store inventory
- Assisted customers with register transactions
Education
Bachelor of Science - Social Work
University of Northern Iowa
Cedar Falls, IASkills
- Customer Service
- Problem-solving skills
- Case Management
- Organization and Multitasking
- Records Management
- Data Entry and Analysis
- Documentation And Reporting
- Written and verbal communication
Volunteer Experience
- Awana, 2021-current
- Polk County Housing Continuum Service Council, 2017, 2019
- Des Moines LGBTQ Pride, 2016, 2019
- Child Abuse Prevention Month, 2012
- Birthright, 2011
- Westbrook Acres Nursing Home, 2011
- 5k Fundraiser, 2009
- Vacation Bible School, 2001, 2005
Certification
Medication Management Certificate , Hawkeye College, Waterloo, IA
Mandatory Reporter Certificate, Iowa Department of Human Services, Des Moines, IA
Timeline
Sales Associate
Many Hands Thrift Market
2023.08 - Current
Housing Case Manger
City of Des Moines Municipal Housing Agency
2021.05 - Current
Social Worker 3
Iowa Department of Human Services
2019.11 - 2021.05
Income Maintenance Worker 2
Iowa Department of Human Services
2019.08 - 2019.11
Resident Counselor, PRN
House of Mercy
2019.04 - 2021.01
Housing and Medical Case Manger
The Project of Primary Health Care
2016.01 - 2019.08
Iowa KidsNet - Matching Specialist
Lutheran Services in Iowa (LSI)
2015.01 - 2015.08
Care Coordinator
Lutheran Services in Iowa (LSI)
2013.09 - 2015.01
Take Charge of Your Body Intern
Family and Children's Council
2012.01 - 2012.04
Residential Technician
Pathways Behavioral Services
2010.12 - 2013.09
Sales Associate
Payless Shoes
2009.08 - 2011.01
Bachelor of Science - Social Work
University of Northern Iowa
Medication Management Certificate , Hawkeye College, Waterloo, IA
Mandatory Reporter Certificate, Iowa Department of Human Services, Des Moines, IA
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