Megan Stape
Germantown,Oh
Summary
Professional with extensive experience in providing exceptional customer service and administrative support. Strong focus on collaboration and adapting to changing needs ensures effective team dynamics and smooth operations. Skilled in managing multi-line phone systems, scheduling, and maintaining welcoming environment. Reliable, organized, and poised to enhance front desk efficiency and client satisfaction.
Overview
2026
2026
years of professional experience
Work History
Front Desk Receptionist
Springboro Dental Group
2023 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Collected room deposits, fees, and payments.
- Scheduled appointments accurately using reservation software, reducing conflicts or double bookings.
Senior Claims Processor
Superior Dental Care Inc
01.2013 - 2023
- Maintained detailed documentation for each processed claim, allowing for easy retrieval during audits or reviews.
- Collaboratively resolved escalated issues by working closely with customer service representatives and adjusters.
- Collaborated with cross-functional teams to improve overall claims management processes.
- Reduced errors in claims processing through rigorous quality control measures.
Front Desk
Spavia Day Spa
01.2016 - 01.2016
- Answered the phone and greeted callers enthusiastically.
- Reported maintenance problems to the appropriate people.
- Maintained files and records with effective filing systems.
- Greeted daily visitors and customers upon arrival.
- Collected payments.
- Carefully wrote down all phone messages and relayed them to the appropriate personnel.
- Greeted each patient pleasantly and provided the desk sheet for sign-in.
Education
Associate of Science - Dental Assisting
Miami Jacobs Career College
Springboro, Ohio01.2012
Skills
- Microsoft Office
- Customer service
- Attention to detail
- Time management
- Listening skills
- Telephone etiquette
- Data entry
- Appointment scheduling
LANGUAGES
English - Intermediate
WORK AUTHORIZATION
- I am authorized to work in the following countries:
- United States
Timeline
Front Desk
Spavia Day Spa
01.2016 - 01.2016
Senior Claims Processor
Superior Dental Care Inc
01.2013 - 2023
Front Desk Receptionist
Springboro Dental Group
2023 - Current
Associate of Science - Dental Assisting
Miami Jacobs Career College
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