Megan Thompson
San Marcos ,CA
Summary
Dynamic Department Manager at Ralphs Grocery with a proven track record in enhancing customer satisfaction and optimizing inventory management. Skilled in team leadership and coaching, I successfully trained staff to elevate service quality and analyzed sales data to drive merchandising improvements, resulting in increased operational efficiency and reduced waste.
Overview
7
7
years of professional experience
Work History
Department Manager
Ralphs Grocery
San Diego, CA
11.2018 - Current
- Managed daily operations to ensure efficient store functionality.
- Trained and mentored staff on customer service and product knowledge.
- Coordinated team schedules to enhance productivity and coverage.
- Analyzed sales data to identify trends and improve merchandising strategies.
- Fostered positive relationships with vendors to enhance product offerings.
- Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
- Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
- Championed customer-first approach, significantly enhancing customer experience and loyalty.
- Learned and adapted quickly to new technology and software applications.
Education
Associate of Arts - Business
Palomar College
San Marcos, California, CASkills
- Customer service
- Staff management
- Team leadership
- Team supervision
- Coaching and mentoring
- Order management
- Employee scheduling
- Friendly, positive attitude
- Multitasking Abilities
- Computer skills
Languages
Spanish
Limited Working
Timeline
Department Manager
Ralphs Grocery
11.2018 - Current
Associate of Arts - Business
Palomar College