Megan Thompson
Richmond,KY
Overview
15
15
years of professional experience
Work History
Patient Relations Assistant
UK Healthcare
Lexington, KY
04.2026 - Current
- Schedule/reschedule appointments, register/check patients in/out, update insurance and other relevant information, create new patient accounts, maintain multiple work queues including: appointment requests, care coordination, and failed protocol orders.
- Communicate with patients in person, via phone, and through patient messaging.
- Obtained signatures to maintain current HIPAA, Authorizations & Agreements, and No Surprise Billing documentation.
- Utilized EPIC Hyperspace and Cisco Jabber.
Operator/Receptionist
Family Practice Associates
Lexington, KY
02.2022 - 12.2025
- Scheduled appointments, assisted with bumped list/appointment requests, faxed records requests, addressed patient questions/concerns, registered/checked patients in/out, updated insurance and other relevant information, took in forms for processing, facilitated patient flow, maintained orderliness of front office/lobby, helped get patients seen/addressed their needs, took on additional responsibilities including: becoming front office OSHA representative, managing high deductible deposits and the appointment hub.
- Utilized Veradigm, Allscripts, Mitel, OhMD.
Receptionist
Pine Forest Animal Clinic
Pensacola, FL
05.2011 - 02.2017
- Checked in/registered patients, updated billing/insurance information, oversaw flow of waiting area, monitored patient wait time/communicated delays, addressed client questions/concerns, explained processes/forms and obtained signatures, maintained electronic/paper medical records, managed four phone lines, scheduled appointments, maintained communication with clinical staff regarding patient status, obtained payment at check-out, fulfilled medical documentation requests, completed closing procedures, enforced safety/security procedures.
Timeline
Patient Relations Assistant
UK Healthcare
04.2026 - Current
Operator/Receptionist
Family Practice Associates
02.2022 - 12.2025
Receptionist
Pine Forest Animal Clinic
05.2011 - 02.2017