Megan Thornton
Orlando,FL
Summary
High-energy, warm, friendly, goal and detail oriented, organized professional who understands the value of building and developing long lasting customer relationships while maintaining and creating customer satisfaction.
Enjoys working closely with team members to deliver positive guest experience. Works well in high-stress environments while handling a variety of customer concerns. Excellent interpersonal skills, communication, commitment to moral values, and a high standard of professionalism.
Overview
14
14
years of professional experience
Work History
Front Desk Clerk
Masri Medical
02.2023 - 08.2023
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Entered patients demographics accurately
- Used eClinicalworks software to process reservations, check-ins and check-outs.
- Monitored front desk telephone lines attentively for prompt response to incoming calls while multitasking effectively during busy periods.
- Processed payments accurately
- Managed reservations, cancellations, and modifications with accuracy to maintain organized booking records.
- Maintained and sanitized lobby area
- Maintained clean and organized front desk areas to uphold polished company image.
Coaching (Personal Development)
Proctor Gallagher Institute
11.2021 - 12.2022
- Consultant for Proctor Gallagher Institute; facilitated my clients through a program called Thinking Into Results
- Facilitated weekly coaching calls with my clients, taught them how to use their minds to create success, set and achieve their goals and create fulfillment in their lives.
- Held monthly Masterclasses online, created Workbooks and Workshops on Social Media
- Managed a personal assistant
SeneGence (Network Marketing)
Senegence
06.2019 - 12.2022
- Independent contractor for SeneGence
- Created my own brand around my name and their skincare and beauty products
- Developed a large following on social platforms
- Hosted multiple events online through Social Media and physical/consulting events at various locations
- Managed my own marketing; live videos, tutorials, email campaigns, social media marketing and Zoom consults
- Organized, prepared and shipped out custom orders
- Received global recognition from the company for Sales
Visual Merchandiser
H&M
10.2009 - 12.2015
- Responsible for implementing merchandising principles and operations; optimizing the layout and presentation of products
- Executed floor moves and supervised layout changes with department team members
- Changed window displays according to the Commercial Dept. Book; weekly, monthly and for Designer campaigns annually
- As part of the management team, presented dept metrics to upper management in meetings, did walk throughs with the Global team
- Trained newly promoted VMD
- Provide excellent customer service on the sales floor while managing time during floor projects
- Translate department books and promotions into effective sales opportunities throughout the store
Education
Employee Management -
Project Management -
Computer Skills and Customer Service -
Strengths and Accomplishments -
Lake-Sumter State College
Leesburg, FL07.2009
Skills
- Time Management
- Customer Service
- Hospitality services
- Administrative Skills
- Problem-solving skills
- Listening Skills
- Complaint resolution
- File Management
Timeline
Front Desk Clerk
Masri Medical
02.2023 - 08.2023
Coaching (Personal Development)
Proctor Gallagher Institute
11.2021 - 12.2022
SeneGence (Network Marketing)
Senegence
06.2019 - 12.2022
Visual Merchandiser
H&M
10.2009 - 12.2015
Employee Management -
Project Management -
Computer Skills and Customer Service -
Strengths and Accomplishments -
Lake-Sumter State College