Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

Megan Tucker

Erlanger,KY

Summary

Mission-driven Barista with excellent communication and teaching skills and infectious love of coffee. Maintains calm, mature and professional demeanor and proactive approach to problem-solving and staff management. Over 2 years of experience in specialty drink establishment with focused perspective on executing high-functioning coffee bar.

Overview

5
5
years of professional experience

Work History

Barista Shift Lead

Dunkin' Donuts
Burlington, KY
10.2021 - Current
  • Memorized ingredients and recipes for wide variety specialty drinks.
  • Created superlative coffeehouse experience through customer service, beverage preparation and presentation, in-store marketing and thorough cleanliness and sanitation of space.
  • Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
  • Engendered customer loyalty by remembering personal preferences and allergy information.
  • Accurately completed end-of-day financial tasks worth over $800 of cash and card transactions daily

Barista Shift Supervisor

Dunkin Donuts
Florence, KY
09.2020 - 10.2021
  • Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Trained, scheduled and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
  • Introduced mentoring program and effectively managed employee mistakes to decrease overall waste 20%

Package Sorter

Amazon
Hebron, KY
10.2019 - 05.2020
  • Used hand-held scanners and physical logs to accurately track item movements.
  • Monitored outgoing packages for proper labels and accurate address information.
  • Completed daily orders with expert picking and packing of shipments.
  • Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
  • Lifted and unloaded containers of parcels onto equipment for transportation to sort stations.

Shift Leader

Wendy's
Independence, KY
09.2018 - 10.2019
  • Completed store opening and closing procedures and balanced tills.
  • Helped store management meet standards of service and quality in daily operations.
  • Prepared, calibrated and monitored production machinery to maintain optimal production levels and consistently achieve daily targets.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Developed 3 effective improvement plans in 2019.

Crew Member

Wendy's
Alexandria, KY
09.2016 - 12.2018
  • Worked front counter, drive-thru and other areas.
  • Worked well with teammates and accepted coaching from management team.
  • Became familiar with products to answer questions and make suggestions.
  • Accurately operated cash register to process customer payments.
  • Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
  • Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
  • Endorsed products by making recommendations and promoting specials, increasing daily sales by 10%

Education

High School Diploma -

Simon Kenton High School
Independence, KY
06.2018

Skills

  • Complaint Resolution
  • Service Training
  • Cash Handling
  • Verbal and Written Communication
  • Critical Thinking
  • Customer Service
  • Team Collaboration
  • New Products Evaluation
  • Service Quality Standards Evaluation
  • Espresso machine operation
  • Coffee grinding

Additional Information

References:


  • Ranee Waddle ( Dunkin Donuts Manager )

(513) 374-4191

  • Nick Patel ( Dunkin Donuts Manager )

(312) 320-6164

  • Courtney Mcfarland (Amazon Supervisor )

(859) 443-0408

Timeline

Barista Shift Lead

Dunkin' Donuts
10.2021 - Current

Barista Shift Supervisor

Dunkin Donuts
09.2020 - 10.2021

Package Sorter

Amazon
10.2019 - 05.2020

Shift Leader

Wendy's
09.2018 - 10.2019

Crew Member

Wendy's
09.2016 - 12.2018

High School Diploma -

Simon Kenton High School

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Megan Tucker