Summary
Overview
Work History
Education
Skills
Timeline
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Megan Watkins

Deer Park,TX

Summary

Dynamic professional with a proven track record in enhancing customer service and streamlining operations at Skin Essentials MedSpa. Excelled in organization and problem-solving, significantly improving client satisfaction. Skilled in multitasking and customer relations, adept at fostering loyalty and managing front desk efficiencies. Professional with comprehensive experience in front office operations, adept at managing high-volume environments with efficiency and poise. Known for strong communication skills, organizational abilities, and keen attention to detail. Collaborative team player focused on achieving results and adapting to changing needs seamlessly. Proficient in scheduling, customer service, and administrative support, ensuring smooth daily operations.

Overview

2025
2025
years of professional experience

Work History

Recepsionist

The Park Salon
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.

Spa Coordinator

Skin Essentials MedSpa
  • Managed front desk operations, ensuring efficient check-in/check-out processes for all clients.
  • Trained new hires on company policies, procedures, and best practices, contributing to a well-prepared team of professionals.
  • Collaborated with spa therapists to ensure seamless delivery of treatments, resulting in positive client feedback.
  • Monitored access of guests and escorted to treatment areas.
  • Resolved client concerns in a timely manner, fostering trust and loyalty among clientele.
  • Answered questions about spa, treatments offered and spa's amenities.

Office Coordinator

Nelson Chiropractic
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Provided administrative support to staff members, assisting with daily tasks as needed to promote productivity across the organization.
  • Tracked records, filed documents, and maintained communication between clients to manage office activities.
  • Served as a point of contact for clients visiting the office, providing exceptional customer service that led to increased client retention rates.

Cocktail Server

Little Woodrow's
01.2024 - Current
  • Provided attentive service, regularly checking in on guests to ensure their needs were met.
  • Managed cash transactions accurately, ensuring proper handling of payments and tips.
  • Increased repeat clientele by building rapport with patrons and anticipating their preferences.
  • Developed strong relationships with regular guests, creating personalized experiences that encouraged loyalty.
  • Demonstrated flexibility in scheduling availability, working various shifts including weekends, holidays, and late nights based on business needs.
  • Showcased extensive knowledge of cocktail menus, confidently answering questions and making recommendations to suit individual preferences.

Education

Bachelor of Science - Criminal Justice

University of Houston- Clear Lake
Clear Lake, Tx
05-2023

Skills

  • Organization skills
  • Time Management
  • Telephone skills
  • Data Entry
  • Customer/Client relations
  • Scheduling appointments
  • Greeting and Seating Clients
  • File Management
  • Professional Demeanor
  • Information Protection

Timeline

Cocktail Server

Little Woodrow's
01.2024 - Current

Recepsionist

The Park Salon

Spa Coordinator

Skin Essentials MedSpa

Office Coordinator

Nelson Chiropractic

Bachelor of Science - Criminal Justice

University of Houston- Clear Lake

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Megan Watkins