Summary
Overview
Work History
Education
Skills
Timeline
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Megan Wayman

Lehi,UT

Summary

Adept in HIPAA compliance and customer service, I enhanced patient satisfaction and streamlined clinic operations at Abundant Dental Care. Leveraging critical thinking and organizational skills, I improved service delivery and member engagement across healthcare and fitness sectors, demonstrating a proven ability to multitask and maintain attention to detail in fast-paced environments.

Overview

5
5
years of professional experience

Work History

Patient Care Coordinator

Abundant Dental Care
08.2022 - 09.2024
  • Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
  • Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
  • Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
  • Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.

    • Mixologist

    Ivie Juice Bar
    03.2022 - 08.2022
    • Provided exceptional customer service by engaging patrons in conversation while preparing their drinks efficiently and accurately.
    • Promoted a positive work environment through effective communication and teamwork among colleagues.
    • Managed cash handling procedures, ensuring accurate accounting of daily sales transactions.

    Member Experience Specialist

    VASA Fitness
    02.2020 - 12.2021
    • Spearheaded efforts to gather and analyze member feedback in real-time through social media channels, enabling rapid response to emerging issues or concerns.
    • Maintained accurate records of all member communications and transactions, ensuring seamless coordination between departments involved in servicing accounts.
    • Leveraged industry best practices to inform the design of new membership programs and offerings tailored to specific needs of the target audience.
    • Coordinated closely with marketing and communications teams to ensure membership materials were engaging, informative, and effectively conveyed the value of joining the organization.

    Education

    High School Diploma -

    My Tech High
    2020

    Skills

    • Critical Thinking Skills
    • HIPAA Compliance
    • Appointment Scheduling
    • Organizational Skills
    • Attention to Detail
    • Customer Service
    • Multitasking ability
    • Friendly and outgoing

    Timeline

    Patient Care Coordinator

    Abundant Dental Care
    08.2022 - 09.2024

    Mixologist

    Ivie Juice Bar
    03.2022 - 08.2022

    Member Experience Specialist

    VASA Fitness
    02.2020 - 12.2021

    High School Diploma -

    My Tech High

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