Megan Williams

• Provided expertise in Inside Sales operations for the Breakthru Beverage project, guiding processes, service standards, and operational expectations for the IL market.
• Partner with leadership on AI initiatives supporting call center training, process improvement, and employee development.
• Trained and supported offshore teams on service standards and sales processes, ensuring clear communication expectations and adherence to operational procedures.
• Collaborate with cross-functional and geographically dispersed teams to support business initiatives, resolve challenges, and improve client and stakeholder engagement for the Walmart Business project.
• Provided process guidance and answered team member questions, fostering consistency in service and operational standards.

• Managed portfolio of 380+ independent and national chain accounts, identifying commercial opportunities and aligning customer, sales, and brand priorities to drive growth in the IL market.
• Built and maintained trusted relationships with National Account Managers, brand managers, and internal stakeholders to support business initiatives and achieve 99.9% compliance with the National Account Mandate (NACOM) requirements.
• Conducted proactive outbound communication and consultative brand presentations to assess stakeholder needs and deliver actionable recommendations, supporting achievement of the performance objectives.
• Functioned as the primary point of contact during manager absences, managed daily operations, addressed escalations, coordinated priorities, and ensured continuity of service and performance.

• Managed 450+ independent accounts in the IL market, ensuring accurate CRM data, prioritizing daily tasks, and executing high-volume outbound communication.
• Managed 450+ independent accounts in the IL market while maintaining accurate CRM information, prioritizing daily activities, and coordinating high-volume outbound communication.
• Maintained at least 96% of required outbound call expectations while balancing account management, reporting, follow-up, and administrative responsibilities.
• Achieved 96% compliance with outbound call expectations while effectively managing accounts, reporting, follow-up, and administrative tasks.

ACHIEVEMENTS

• Achieved a 14% increase in Whiskey Points of Distribution in May 2023.
• Recognized as Central Representative for achieving 15%+ growth in Points of Distribution and 21%+ revenue growth in September 2023.

• Managed retail and independent client relationships across Waynesboro/Staunton VA territory, prioritizing activities to ensure consistent follow-through and client satisfaction.
• Built strong relationships with store managers, district leaders, and logistics partners through proactive communication, enhancing collaboration and support.
• Coordinated merchandising, inventory, and promotional initiatives, ensuring timely and effective execution across multiple locations to drive sales.
• Coordinated merchandising, inventory, and promotional initiatives while ensuring timely and consistent field execution across multiple locations.

ACHIEVEMENTS

• Sales Representative of the Month, November 2021.
• Recognized for high-impact seasonal merchandising execution across major retail accounts, including Kroger and Martins.

• Collaborated with five Sales Representatives in Central and Shenandoah Valley Virginia territories to enhance regional sales efforts.
• Coordinated merchandising initiatives and promotional programs, driving in-store activations across multiple accounts.
• Assisted with territory planning and operational coordination to support account management and achieve team priorities.
• Coordinated merchandising initiatives, promotional programs, and in-store activations across multiple accounts and priorities.

• Managed daily retail operations, customer service, scheduling, and production for a specialty agricultural business.
• Coordinated daily operational priorities, enhancing customer service and supporting business functions.
• Supported marketing initiatives and planned events to enhance vineyard tasting room experiences.
• Organized and managed multiple responsibilities with attention to detail in a dynamic environment.