Megan Wright
Mansfield,United States
Summary
Dynamic, professional, and eager to embrace new challenges. Demonstrating a strong work ethic and adaptability. Proven ability to build exceptional relationships through outstanding interpersonal skills. Committed to driving results and fostering collaboration in diverse team environments.
Overview
5
5
years of professional experience
Work History
Server
The Keg Steakhouse + Bar
Arlington, TX
02.2024 - Current
- Cultivated warm relationships with regular customers.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Cosmetology Student
Paul Mitchell The School
Arlington, TX
01.2024 - 01.2025
- Performed hair cutting and styling services on customers, including shampooing, blow-drying, coloring, highlighting and perming.
- Communicated effectively with colleagues regarding product recommendations and client needs.
- Educated clients on proper home hair care maintenance techniques.
- Maintained cleanliness of work station by sanitizing tools and equipment between uses.
Bartender
Del Frisco's Grille
Southlake, TX
05.2023 - 02.2024
- Served high customer volumes during special events, nights, and weekends.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Used extensive knowledge of beer, wine and spirits to make informed recommendations to customers.
Bartender
Redrock Canyon Grill
Southlake, TX
03.2023 - 05.2023
- Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.
- Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
- Followed alcohol awareness procedures for preventing intoxication and handling intoxicated guests.
- Upsold customers from shelf to premium brands to help boost sales.
Shift Leader
Redrock Canyon Grill
Southlake, TX
04.2022 - 05.2023
- Checked orders for quality and completeness.
- Educated customers about offerings, promotions and pricing to boost sales.
- Coached team members to increase productivity and reduce workplace accidents.
- Maintained positive working relationship with fellow staff and management.
- Identified needs of customers promptly and efficiently.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
Assistant Manager
Hat Creek Burger
Mansfield, TX
10.2019 - 11.2021
- Delegated daily tasks to team members to optimize group productivity.
- Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
- Coached team members and delivered constructive feedback to promote better productivity and build confidence.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Education
Cosmetology
Paul Mitchell The School
Arlington, TX01-2025
High School Diploma -
Mansfield Lake Ridge High School
Mansfield, TX07.2020
Skills
- Anticipating Guest Needs
- Outstanding Customer Service
- Suggestive Selling
- Ability to Lift 30 Pounds
- Professional Service Standards
- Cash Handling and Management
- Teamwork and Professionalism
- Multitasking and Prioritization
- Cleaning and Sanitizing
- Employee Training
- Outgoing Personality
- Effective Customer Upselling
- Menu Memorization
- Customer Service and Rapport
- Clear and Effective Communication
Timeline
Server
The Keg Steakhouse + Bar
02.2024 - Current
Cosmetology Student
Paul Mitchell The School
01.2024 - 01.2025
Bartender
Del Frisco's Grille
05.2023 - 02.2024
Bartender
Redrock Canyon Grill
03.2023 - 05.2023
Shift Leader
Redrock Canyon Grill
04.2022 - 05.2023
Assistant Manager
Hat Creek Burger
10.2019 - 11.2021
Cosmetology
Paul Mitchell The School
High School Diploma -
Mansfield Lake Ridge High School