Megan Stallnger
Houston,TX
Summary
Dynamic professional with a proven track record at Groome Transportation, excelling in roles requiring exceptional customer service and strong supervisory skills. Expert in leveraging CRM software to enhance customer satisfaction and streamline service delivery. Demonstrated ability to improve operational efficiency by over 30%, showcasing creative problem-solving and technical support prowess.
Overview
6
6
years of professional experience
1
1
Certification
Work History
(Remote)Customer Service Representative
Quick Quack Carwash
Roseville, CA
05.2024 - Current
- Answered customer inquiries and provided accurate information regarding products and services.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Collected deposits or payments and arranged for billing.
Driver Supervisor in Transportation
Groome Transportation
Richmond, VA
10.2018 - 04.2024
- Ensured compliance with all applicable federal, state, and local laws and regulations related to safe driving practices.
- Monitored driver performance and provided guidance on safety measures.
- Conducted regular vehicle inspections to ensure they were in safe operating condition.
- Maintained accurate records of daily driver activities including hours worked, miles driven, deliveries made.
- Investigated reports of accidents and incidents and took appropriate corrective action as needed.
- Performed administrative tasks such as payroll processing and record keeping for driver information.
- Facilitated communication between drivers and dispatch personnel regarding route changes and other issues.
- Analyzed data from GPS tracking devices to monitor driver performance.
- Enforced strict safety rules and regulations to protect workers and minimize company liability.
- Dispatched personnel and vehicles in response to telephone or radio reports of emergencies.
Education
High School Diploma -
Penn Foster Career School
Scranton, PA04-2010
Skills
- Customer service
- Technical Support
- Supervisory experience
- Email support
- Understanding Customer Needs
- Creative Problem-Solving
- Order and refund processing
- Live chat support
- Data entry
- Microsoft Office
- Billing
- CRM software
Certification
Professional CDL Driver(Class B)
References
References available upon request.
Timeline
(Remote)Customer Service Representative
Quick Quack Carwash
05.2024 - Current
Driver Supervisor in Transportation
Groome Transportation
10.2018 - 04.2024
Professional CDL Driver(Class B)
High School Diploma -
Penn Foster Career School
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