Meggen Wathen
Account Manager
Avon,US
Summary
Resourceful Account Manager with excellent client oversight, issue resolution, and relationship-building expertise. Maximized repeat business opportunities and utilized proven prospecting techniques to expand client base. High-level sales cycle knowledge and strong collaborative skills leading to optimum outcomes.
Overview
15
15
years of professional experience
Work History
Account Manager
ERS Wireless
10.2023 - Current
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Collaborated with sales team to identify potential upsell opportunities and expand client base.
Account Manager
RA-COMM Inc.
01.2020 - 09.2023
- Developed customized account plans for clients to help them achieve their business goals.
- Conducted regular account reviews to identify areas for improvement and ensure continued success.
- Conducted quarterly business reviews with major accounts to assess satisfaction and identify areas for improvement.
- Fostered detailed understanding of product offerings, enabling effective communication of features and benefits to clients.
Office Manager
RA-COMM Inc.
01.2010 - 01.2020
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Education
No Degree - Human Services
Ivy Tech Community College of Indiana
Indianapolis, IN 05.2001 -
Skills
Account management
Teamwork and collaboration
Account development
Customer service
Client relationship building
Account servicing
Revenue generation
Operational efficiency
Excellent communication
Microsoft Office
Microsoft Excel
Timeline
Account Manager
ERS Wireless
10.2023 - Current
Account Manager
RA-COMM Inc.
01.2020 - 09.2023
Office Manager
RA-COMM Inc.
01.2010 - 01.2020
No Degree - Human Services
Ivy Tech Community College of Indiana
05.2001 -
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