Meghan Andrews
Hortonville,WI
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
3
3
years of professional experience
Work History
Waitress
Wisconsin Timber Rattlers
04.2023 - Current
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Used cash registers and credit card machines to cash out customers.
- Greeted new customers, discussed specials, and took drink orders.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Trained new waitstaff on proper food handling, customer service and safety procedures.
Banquet Server
Wisconsin Timber Rattlers
12.2020 - Current
- Set up banquet tables and chairs based on event requirements.
- Carried out professional service, retaining polite and friendly approach at all times.
- Provided friendly, courteous service to create memorable moments for guests.
- Arranged linens and table settings according to seating plan and event theme.
- Served appetizers, delivered entrees, and refilled beverages for banquet guests.
- Maintained flexible work schedule to meet event needs.
Concessions
Wisconsin Timber Rattlers
04.2020 - 09.2023
- Served drinks and snacks to patrons, maintaining professionalism, and supporting individual needs.
- Consistently provided friendly service to promote better customer engagement.
- Worked with team to provide stellar service during busy periods and meet customer demands.
- Maintained clean, organized workspace according to operational standards.
- Handled cash and processed payments, sorting bills, and maintaining records of transactions.
- Communicated with customers to prepare food items and drinks, complying with requests and preferences.
Education
No Degree - Psychology
Concordia University Wisconsin
Mequon, WI05.2027
High School Diploma -
Fox Valley Lutheran High School
Appleton, WI05.2023
Skills
- Table Setting Arrangements
- Dining Customer Service
- Accurate Money Handling
- Food and Beverage Pairings
- Assist Customers
- Communication
- Hospitality Management
- Working with Teammates
- Team Bonding
- Microsoft Access
- Schedule Management
- Office Management
Accomplishments
- Achieved over 120 service hours throughout my high school career
- Captain of my high school basketball team
- Captain of my club basketball team
- Participated in Student Council all 4 years of high school
- Participated in National Honors Society my junior and senior year of high school
- Managed varsity teams for 3 years
Timeline
Waitress
Wisconsin Timber Rattlers
04.2023 - Current
Banquet Server
Wisconsin Timber Rattlers
12.2020 - Current
Concessions
Wisconsin Timber Rattlers
04.2020 - 09.2023
No Degree - Psychology
Concordia University Wisconsin
High School Diploma -
Fox Valley Lutheran High School
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