Meghan Groves
Starke,FL
Summary
Detail-oriented Customer Service Specialist skilled in compliance assurance and customer education. Expertise in title processing and documentation enhances operational efficiency and client satisfaction. Excels in fast-paced environments by prioritizing tasks and collaborating with teams to achieve goals while effectively resolving escalated customer support issues.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
Bradford County Tax Collector's Office
Starke, FL
03.2025 - Current
- Assisted customers with inquiries regarding title status and procedures.
- Educated customers on required documentation for title transactions effectively.
- Answered incoming calls promptly and provided appropriate assistance.
- Processed title applications for vehicle registrations and transfers.
- Prepared and issued vehicle titles and registration certificates promptly.
- Verified documentation for accuracy and compliance with state regulations.
- Maintained organized records of processed titles and related documents.
- Ensured compliance with state laws and regulations related to vehicle titling processes.
- Processed lien releases on existing titles according to established timelines.
- Accepted payment from customers via cash, check or credit card transactions.
- Reconciled accounts receivable balances at the end of day and shift.
- Prepared reports for management review related to office performance metrics.
- Assisted clients in understanding property tax bills and appeals processes.
- Accepted and balanced cash and check payments daily for collection of secured taxes, unsecured taxes, occupancy taxes and tax clearances.
personnel technician III
Department of Corrections
lake butler , fl
10.2022 - 03.2025
- Facilitated recruitment activities by screening candidates for correctional positions, enhancing candidate selection quality.
- Managed employee benefits programs such as health insurance, retirement plans, vacation pay, and other benefits.
- Managed employee benefits administration, addressing inquiries to ensure staff understanding of policies and compliance.
- Processed payroll transactions including timesheets, garnishments, benefit deductions and other payroll changes using ADP software system.
- Prepared reports summarizing employee data, including turnover rates and absenteeism trends, to inform organizational planning.
- Conducted training sessions on personnel policies and procedures for staff members.
- Provided administrative support during collective bargaining negotiations between union representatives and management teams.
Administrative Assistant
Department of Corrections
Lake Butler, Florida
07.2016 - 09.2022
- Provided administrative support to the executive team, including scheduling meetings and managing calendars.
- Managed scheduling and appointments for department staff and leadership.
- Coordinated communication between departments and external agencies, enhancing collaboration and information flow.
- Prepared agendas and accurate meeting minutes for departmental meetings, ensuring clear communication and follow-up on action items.
- Responded to inquiries from the public regarding policies and procedures promptly.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Utilized office software to create documents, spreadsheets, and presentations efficiently.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Organized and maintained confidential files and records in compliance with regulations.
- Composed letters, memos, reports, emails, and presentations for management staff.
- Assisted in preparing reports and documentation for legal proceedings and audits.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Ensured efficient operation of office equipment such as printers, copiers and fax machines.
- Conducted research and compiled statistical reports, synthesizing information to support informed decision-making and effective communication across the organization.
Education
High School Diploma -
Bradford High School
Starke, FL06-2011
Skills
- Transaction processing
- Record management
- Cash handling
- Regulatory compliance
- Customer training
- Customer relationship management
- Attention to detail
- Payment processing
Timeline
Customer Service Representative
Bradford County Tax Collector's Office
03.2025 - Current
personnel technician III
Department of Corrections
10.2022 - 03.2025
Administrative Assistant
Department of Corrections
07.2016 - 09.2022
High School Diploma -
Bradford High School