Dynamic server with extensive experience at Longhorn Steakhouse, excelling in customer service and cash handling. Proven ability to enhance guest satisfaction through effective communication and menu knowledge. Skilled in POS operation and upselling techniques, consistently contributing to increased sales and a positive dining experience.
Overview
3
3
years of professional experience
Work History
Server
Longhorn Steakhouse
Philadelphia, Pennsylvania
09.2024 - Current
Provided exceptional customer service in fast-paced dining environment.
Managed food and drink orders using point-of-sale system.
Ensured cleanliness and organization of dining area and utensils.
Provided excellent customer service to ensure satisfaction.
Maintained knowledge of menu items to assist customers with selections.
Performed opening and closing duties such as setting up the dining area, restocking supplies.
Operated POS terminals to input orders, split bills, and calculate totals.
Greeted customers, answered questions, and recommended specials to increase profits.
Handled money transactions accurately while following company procedures for handling cash payments.
Server
Red Lobster
Langhorne, Pennsylvania
10.2022 - 09.2024
Set up tables, including arranging settings and condiments for service.
Provided excellent customer service to ensure satisfaction.
Maintained knowledge of menu items to assist customers with selections.
Operated POS terminals to input orders, split bills, and calculate totals.
Greeted customers, answered questions, and recommended specials to increase profits.
Displayed enthusiasm and knowledge about restaurant's menu and products.
Responded efficiently to guest inquiries and complaints in a professional manner.
Assisted in training new servers.
Performed opening and closing duties such as setting up the dining area, restocking supplies.
Education
Registered Medical Assistant - Medical Assistant Program
Sanford Brown Institute
New York, NY
05-2009
High School Diploma -
Morristown High
Morristown, NJ
06-1996
Cosmetology License - Cosmetology
Denville Vocational
Denville, NJ
06-1996
Skills
POS operation
Menu knowledge
Order processing
Cash handling
Food safety
Customer relationship management
Sales techniques
Time management
Food station setup
Strong work ethic
Effective communication
Food running
Server training
Multitasking and organization
Menu item recommendation
Service prioritization
Table resetting
Professional appearance
Customer service
Check payment processing
Task prioritization
Upselling techniques
Exceptional customer service
Positive and professional
Accomplishments
Employyee of the quareter
Timeline
Server
Longhorn Steakhouse
09.2024 - Current
Server
Red Lobster
10.2022 - 09.2024
Registered Medical Assistant - Medical Assistant Program