Meghan Marvin
Eglin Air Force Base
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Focused Funeral Assistant with 1 year of successful industry performance. Eager to apply skills in funeral coordination, memorial material creation and funeral home operations.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
EOX Vantage
05.2024 - 06.2025
- Responded to customer requests for products, services, and company information.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
- Met customer call guidelines for service levels, handle time and productivity.
Funeral Home Assistant
Heritage Gardens Funeral Home
04.2022 - 01.2023
- Welcomed families and visitors into facility and guided into appropriate visitation rooms or chapel.
- Carried flowers to hearses or limousines for transportation to churches and places of interment.
- Drove company vehicles to transport remains or families to services.
- Transported caskets from morgue to reserved rooms to prepare caskets for viewing.
- Provided personal assistance, emotional support and personal care to clients.
- Performed administrative duties by obtaining burial permits and doctors' signatures on death certificates and registering deaths.
Education
Falcon High School
Falcon, COSkills
- Scheduling
- Account updating
- Complaint resolution
- Conflict mediation
- Adaptability and flexibility
Timeline
Customer Service Representative
EOX Vantage
05.2024 - 06.2025
Funeral Home Assistant
Heritage Gardens Funeral Home
04.2022 - 01.2023
Falcon High School
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