Meghan McConnell
Grand Bay,AL
Overview
8
8
years of professional experience
Work History
Front Desk Agent
KDF Global
Mobile, AL
11.2023 - 02.2024
- Greeted customers in a professional and friendly manner.
- Answered phones, responded to inquiries, and took messages.
- Resolved customer complaints promptly and courteously.
- Performed light housekeeping duties such as stocking supplies or cleaning surfaces.
- Processed payments accurately and efficiently.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
Certified Nursing Assistant
Mobile Infirmary Hospital
Mobile, AL
02.2018 - 07.2019
- Assisted patients with activities of daily living such as bathing, grooming, and dressing.
- Provided basic patient care by taking vital signs, measuring height and weight, and recording intake and output.
- Reported changes in patient condition to registered nurse or physician.
- Transported patients to treatment units, using wheelchair or stretcher.
- Maintained accurate records of patient care, condition, progress, or problems for review by medical staff.
- Managed and maintained patient rooms, shared-living areas and nursing stations.
Front Desk Receptionist
South Baldwin Regional Medical Center
Daphne, AL
01.2016 - 07.2017
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Assisted with scheduling appointments for clients and visitors.
- Managed incoming and outgoing mail, courier services, faxes and other correspondence.
- Performed data entry into computer systems to maintain accurate records of customer information.
- Provided administrative support such as filing documents, photocopying and scanning materials.
- Resolved any customer complaints or issues in a timely fashion following established protocols.
Education
High School Diploma -
Baker High School
Mobile, AL05-2008
Skills
- Office Management
- HIPAA Compliance
- Medical Terminology
- Patient Scheduling
- Data Entry
- Check-in coordination
- Medical Billing
- Bookkeeping
- Oral and written communications
- Problem-solving skills
- Time Management
Timeline
Front Desk Agent
KDF Global
11.2023 - 02.2024
Certified Nursing Assistant
Mobile Infirmary Hospital
02.2018 - 07.2019
Front Desk Receptionist
South Baldwin Regional Medical Center
01.2016 - 07.2017
High School Diploma -
Baker High School