Led initiatives in healthcare as a licensed vocational nurse with over 12 years of experience. Managed medical reception, insurance authorizations, customer service, and all clinical care functions. Demonstrated strong motivation and work ethic while tackling new challenges quickly. Recognized for communicating effectively while organizing tasks in fast-paced environments.
Work History
Nurse Manager/ Medical Receptionist/Referral Coordinator
11 Years 11 Months
Hometown Pediatric Care | 09.2014 - Current
Led patient check-in and check-out processes to enhance operational efficiency.
Oversaw high call volume management to ensure timely responses.
Directed the scheduling, rescheduling, and confirmation of patient appointments.
Monitored and updated patient information, ensuring accuracy.
Executed payment collection and processing procedures effectively.
Assisted in processing medical claims and codes efficiently.
Supported billing teams in verifying insurance coverage.
Managed all office correspondence, including all incoming and outgoing faxes and emails.
Responded to patient inquiries and concerns with a professional demeanor.
Delivered comprehensive nursing care to pediatric patients with varied medical needs.
Collaborated with multidisciplinary teams to formulate and implement individualized care plans and assessments.
Ensured accurate documentation in alignment with HIPAA standards.
Created and distributed educational resources.
Managed insurance authorizations and referrals efficiently.
Education
Nursing, LVN
Victoria College | Victoria, TX | 08-2014
Skills
Data Entry
Multitasking
Customer Service
Medical Receptionist
Medical Record's Manager
Nurse Manager
Dependable
Computer Skills
Record keeping
Flexible & Adaptable
Timeline
Nurse Manager/ Medical Receptionist/Referral Coordinator
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