Meghan Mueller
Cape Coral,FL
Summary
Forward-thinking team leader skilled at operating departments efficiently to meet goals. Known for fostering collaborative environments, consistently delivering results, and being adaptable to evolving priorities. Proactive and hardworking individual focused on continuous operational improvement.
Overview
18
18
years of professional experience
Work History
Manager/Co-owner
GM Event Productions
Cape Coral, FL
03.2017 - Current
- Project management at multiple venues
- Develops and oversees all standards of operation
- Managing customer relations
- Maintaining open contracts
- Accounting and payroll
- Trains, coaches, and develops new staff
Case Manager Supervisor
Sovereign Health of Florida
Fort Myers, FL
06.2015 - 05.2017
- Analyzed case outcomes to identify trends, driving improvements in service quality and client satisfaction.
- Coordinated and conducted thorough client assessments to develop personalized treatment plans and ensure comprehensive care.
- Establishing action plans based on case facts, best practices, jurisdictional issues and available resources.
- Facilitated communication between clients, families, and multidisciplinary teams to enhance service delivery.
- Developed programs and trained new staff on case management protocols and best practices for effective client assessment, engagement, and resource allocation.
- Supervised case management team and oversaw accurate documentation in client charts, ensuring compliance with legal requirements, organizational policies and procedures.
- Provided crisis intervention and support to clients in high-stress situations, ensuring safety and stability.
- Advocated for client needs within the healthcare system, fostering access to necessary resources and services.
- Maintaining up to date administrative records.
- Coordinating and completing complicated benefit-related applications and individual patient discharge plans.
Clinical Coordinator
Sovereign Health of Florida
Fort Myers, FL
09.2014 - 05.2017
- Managing all daily functions of the intake office
- Responsible for updating and managing all daily client spreadsheets
- Working with the pharmacy to ensure verification on benefits are up to date and sending all necessary patient information in a timely manner
- Submitting all updates for billing and insurance purposes
- Completing all intake forms in accordance with company procedures
- Responsible for coordinating all clinical assignments
- Pre-screening, interviewing and completing reference checks for all new hires
- Providing new staff orientation and training
- Organizing all personnel files and maintaining patient charts
- Responsible for weekly chart audits
- Communicates all personnel needs and concerns to management
- Working with administration to organize weekly staff trainings
- Coordinated patient care activities to enhance treatment outcomes and ensure compliance with healthcare regulations.
- Scanning, filling and other duties as assigned
- Resolved employment-related disputes through proactive communication
Office Manager/Co-Owner
Custom Cuts
Grand Blanc, MI
04.2012 - 09.2014
- Oversaw daily office operations for staff
- Composed and drafted all outgoing correspondence and reports
- Oversaw inventory and office supply purchases.
- Liaised with vendors to order and maintain inventory of office supplies.
- Ordered and distributed office supplies while adhering to a fixed office budget.
- Reviewed files, records and other documents to obtain information and respond to requests.
- Matched purchase orders with invoices and recorded the necessary information.
- Completed and mailed bills, contracts, policies, invoices and checks
Direct Support Staff
Sunrise Inc.
Longwood, FL
03.2011 - 06.2012
- Assisting House Manager with daily operations
- Worked with interdisciplinary team members to evaluate client's progress and recommend appropriate treatment plans
- Trained new staff on best practices for client support and safety protocols.
- Addressed all behavioral issues with legal guardians and management
- Monitored patient's educational and daily living skills progress with individual charts
- Led monthly meetings to review patient care and identify opportunities for improved patient care
- Maintained accurate records of patient care, condition, progress and concerns.
- Responded appropriately to the physical, emotional and developmental needs of patients.
- Assisted patients with bathing, oral hygiene, grooming, feeding and elimination.
- Helped patients move in and out of beds, baths, wheelchairs and automobiles.
- Scheduled and accompanied clients to medical appointments.
- Helped residents meet programming goals to increase their independence.
- Interviewed and evaluated clients, including conducting safety and risk assessments
Counselor Aide
Haven Recovery Center
DeLand, FL
03.2009 - 01.2011
- Supplied crisis intervention and substance abuse services to patients in the community.
- Interviewed and evaluated clients, including conducting safety and risk assessments.
- Referred clients to social services agencies.
- Helped each patient understand his or her illness and the contributing personal, social and economic factors.
- Collaborated with court, law enforcement and community providers.
- Taught patients how to apply for insurance and prescription programs.
- Coordinated patient care from pre-admission to post-discharge follow-up.
- Supported patients and families in coping with problems resulting from severe illness.
- Explained available substance abuse treatment services to clients.
- Supervised the residential and day treatment of patients.
- Led supportive group discussions and education sessions with alcohol and drug users and their families.
Behavior Therapist
Carlton Palms Educational Center
Mount Dora, FL
08.2008 - 11.2009
- Managed and restrained violent, potentially violent and suicidal clients.
- Communicated nonverbally with children to provide them with comfort, encouragement and positive reinforcement.
- Created strategies to meet the needs of mentally and physically disabled students.
- Redirected students using Positive Behavior Support (PBS).
- Led activities that developed students' physical, emotional and social growth.
- Attended monthly staff training sessions.
- Wrote reports and case summaries and compiled work records, including required statistics.
- Offered therapeutic services and crises intervention to emotionally disturbed children and adolescents.
Education
Bachelor's degree - Psychology
Hodges University
Fort Myers, FL12-2022
Bachelor's degree - Business Management
Daytona State College
Daytona Beach, FL06-2014
Skills
- Team leadership
- Time management
- Decision-making
- Verbal and written communication
- Documentation and reporting
- Cross-functional teamwork
Additional Information
Authorized to work in the US for any employer
Timeline
Manager/Co-owner
GM Event Productions
03.2017 - Current
Case Manager Supervisor
Sovereign Health of Florida
06.2015 - 05.2017
Clinical Coordinator
Sovereign Health of Florida
09.2014 - 05.2017
Office Manager/Co-Owner
Custom Cuts
04.2012 - 09.2014
Direct Support Staff
Sunrise Inc.
03.2011 - 06.2012
Counselor Aide
Haven Recovery Center
03.2009 - 01.2011
Behavior Therapist
Carlton Palms Educational Center
08.2008 - 11.2009
Bachelor's degree - Business Management
Daytona State College
Bachelor's degree - Psychology
Hodges University