Meghan Roberts
Fort Lauderdale,FL
Summary
High-performing Store Manager specializing in management of retail locations. Polished professional skilled at training employees on exceptional customer service etiquette, clienteling, and sales techniques. Gifted in overseeing all facets of customer-facing and back-end. Revitalizes operations and adapts to changing market conditions. Born leader and analytical problem-solver with proven team building and management success.
Overview
9
9
years of professional experience
Work History
Store Manager
Herve Leger
Sunrise, Florida
03.2021 - Current
- Maximized sales performance and consistently achieved overall sales budget while ensuring operational integrity and monitoring monthly profitability.
- Build and develop team client books and maintain 20% client business.
- Delivered exceptional customer experiences through hands-on leadership of managers and associates along with building client business through networking and in-store events.
- Conducted monthly coaching sessions to review performance, provide constructive feedback, and create action plans to develop employees.
- Provide weekly analysis of business and partnered with buying department to prepare product buys and allocation on monthly basis.
- Lead new store openings through hiring and training efficient team and operational set-up.
Store Manager
BCBGMAXAZRIA
Sunrise, Florida
03.2017 - 05.2020
- Successfully led and managed sales team to meet and exceed performance targets and increase business to over $2.5 million.
- Effectively coached and mentored 12 employees on policy, procedure, and development opportunities.
- Minimized shrink through excellent customer service and adherence to standard practices.
- Created and implemented company-wide floor set directives in partnership with Regional Visual Manager.
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
Assistant Store Manager
BCBGMAXAZRIA
Sunrise, Florida
03.2014 - 04.2017
- Partnered with Store Manager to perform with high integrity in operations, asset protection compliance, human resources management, and visual merchandising presentation.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing sales and developing client business.
- Promoted professional growth and facilitated talent development of each associate to drive performance excellence.
- Conducted monthly operational audits to ensure store was in compliance with company standards and expectations.
Keyholder
BCBGMAXAZRIA
Sunrise, Florida
01.2013 - 03.2014
- Achieved and exceeded personal sales goals through elevated customer service, product knowledge, and clienteling.
- Successfully completed DOR training and ownership on clienteling, visual merchandising, operations, and loss prevention.
- Coached employees in successful selling methods and drove sales through targeted KPIs.
Education
Certificate - Management of Fashion And Luxury Companies
Bocconi University
Skills
- Customer Service and Clienteling
- Sales
- Policy Development and Enforcement
- Recruiting and Hiring
- Management Training
- Human Resources
- Team Development
- Inventory control
- Visual Merchandising
- Business Leadership
- Networking and Events
- Brand Education
Timeline
Store Manager
Herve Leger
03.2021 - Current
Store Manager
BCBGMAXAZRIA
03.2017 - 05.2020
Assistant Store Manager
BCBGMAXAZRIA
03.2014 - 04.2017
Keyholder
BCBGMAXAZRIA
01.2013 - 03.2014
Certificate - Management of Fashion And Luxury Companies
Bocconi University