Professional in retail management with solid background in operations and leadership. Known for optimizing store performance through effective team collaboration and strategic planning. Strong in customer service, merchandising and staff training. Adaptable to changing environments, ensuring consistent success of business goals.
Work History
Assistant Store Manager
3 Years 8 Months
Murdoch's Ranch and Home Supply | 12.2022 - Current
Oversaw daily store operations, ensuring adherence to company policies and procedures and mission statement.
Trained and mentored staff, enhancing team performance, customer service skills, and merchandising capabilities.
Developed promotional displays, driving sales through effective visual merchandising strategies.
Conducted performance evaluations, providing constructive feedback to enhance team development.
Collaborated with upper management on strategic initiatives to boost overall store performance.
Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
Clothing Sales Associate
3 Months
Murdoch's Ranch & Home Supply | 09.2022 - 12.2022
Assisted in pricing products and sizing orders for efficient fulfillment. Supported hard tagging processes to enhance inventory management. Facilitated freight operations to ensure timely delivery.
Advised customers on styling choices for various events and daily wear.
Performed essential opening and closing tasks to maintain cleanliness and hygiene standards throughout the facility.
Managed display updates to ensure freshness and relevance in visual merchandising.
Managed customer interactions by delivering exceptional service and swiftly resolving inquiries and concerns.
General Manager
2 Years 4 Months
WATTERS GARDEN CENTER | 03.2020 - 07.2022
Oversaw store opening and closing procedures, ensuring smooth transitions. Managed cash register operations to maintain accuracy and efficiency. Coordinated store readiness at opening and closing times to enhance customer experience.
Provided guidance to staff members on new procedures and policies
Implemented strategic marketing initiatives to enhance customer engagement and sales growth.
Opening and closing of store and registers
Handling cash
Customer service. Dealing with complaints in person and over the phone
Facilitated customer satisfaction through effective communication Dealing with complaints in person and over the phone
Confident phone skills, talking clearly, understanding the customer, and solving issues.
Retail Sales Associate
6 Months
Bath and body works | 09.2021 - 03.2022
Cashier
Maintained product displays to ensure visual appeal and alignment with company merchandising standards.
Assisted customers with transactions at the point of sale. Processed payments and provided change accurately. Maintained a clean and organized checkout area.
Managed inventory organization and product placement on shelves.
Streamlined back room organization to enhance inventory management and accessibility.
Managed stock room to ensure efficient inventory access and organization