Meghan Wiley
Lafayette,LA
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
7
7
years of professional experience
Work History
Paraeducator, Special Education
LPSS
08.2022 - Current
- Assisted teachers in adapting lesson plans and materials, ensuring accessibility for all students.
- Promoted self-advocacy skills by teaching students how to express their needs effectively within the classroom setting.
- Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
- Maintained accurate records of student performance, attendance, and progress towards IEP goals.
Client Care Coordinator
H&r Block
01.2024 - 04.2024
- Applied strategic thinking skills when evaluating potential solutions or alternatives during critical decision-making processes affecting the client experience.
- Enhanced client satisfaction by promptly addressing concerns and providing personalized solutions.
- Developed strong relationships with clients to build trust and loyalty, resulting in repeat business.
- Analyzed feedback from clients to identify patterns and trends requiring attention or action from management.
Supervisor
Geaux Maids
05.2019 - 03.2020
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
Childcare Provider
Little Lambs Mother's Day Out
08.2017 - 05.2019
- Developed strong relationships with families, providing regular updates on child progress and establishing trust.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Developed age-appropriate activities and crafts to engage children.
- Maintained clean facilities by following sanitation protocols, ensuring a healthy environment for all children.
Education
Certificate - Esteticians
Aveda Institute
Lafayette, LA03.2016
High School Diploma -
Tioga High School
Tioga, LA05.2001
Skills
- Emotional Support
- Nonviolent Crisis Intervention
- Customer Service
- Problem-solving abilities
- Staff Management
- Training and mentoring
Timeline
Client Care Coordinator
H&r Block
01.2024 - 04.2024
Paraeducator, Special Education
LPSS
08.2022 - Current
Supervisor
Geaux Maids
05.2019 - 03.2020
Childcare Provider
Little Lambs Mother's Day Out
08.2017 - 05.2019
Certificate - Esteticians
Aveda Institute
High School Diploma -
Tioga High School
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