Meghan Williams
Woodbine,GA
Summary
Dedicated medical office professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
22
22
years of professional experience
Work History
Patient Services Coordinator
ActivePT
Remote
10.2023 - 05.2024
- Enhanced patient satisfaction by efficiently scheduling appointments and handling registration tasks.
- Streamlined communication between patients and medical staff, ensuring timely responses to inquiries and concerns.
- Maintained accurate patient records by diligently updating information in the electronic health record system.
- Reduced wait times for patients through effective coordination of appointment schedules with providers.
- Managed sensitive patient data with strict adherence to HIPAA regulations, ensuring privacy and confidentiality at all times.
- Improved patient satisfaction by providing timely and efficient referral services.
- Optimized scheduling processes by implementing efficient software tools and organizational systems.
Medical Office Assistant
Southeast Georgia Physicians Associates- ENT
Brunswick, GA
05.2023 - 08.2023
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Provided prompt, polite and professional in-person and telephone customer service.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Registered patients and completed associated paperwork for accurate records.
- Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
- Obtained pre-authorization from insurance companies ahead of medical services.
- Performed various administrative tasks by filing, copying and faxing documents.
- Processed referral requests from patients, doctors and other health care professionals.
Chiropractic Assistant/ Receptionist
Family Health Chiropractic
Brunswick, GA
05.2022 - 05.2023
- Directed patients to exam rooms, and prepared for physician examinations.
- Performed electric muscle stimulation, massage and mechanical traction.
- Sanitized, restocked and organized exam rooms and medical equipment.
- Scheduled patient appointments for busy chiropractic practice.
- Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
- Collected and documented patient medical information such as blood pressure and weight.
- Inputted patient data into office's computer system using Chirotouch and checked all information for accuracy.
- Performed clerical duties, such as word processing, data entry, and managed over 50 customer calls per day.
Medical Office Referral Coordinator and Receptionist
Nassau Open MRI
Fernandina Beach, FL
03.2019 - 04.2022
- Check patients in and out for appointments and collect co-payments.
- Schedule appointments and obtain additional details.
- Managed over 50 customer calls per day and directing messages to team members.
- Assisted with referrals and prepared medical records.
- Maintained confidentiality of medical records relating to client’s treatment.
- Coordinating with insurance companies for benefits, authorizations, and patient care.
Personal Care Assistant
Coastal Home Care
Saint Marys, GA
10.2018 - 02.2019
- Provided ongoing compassionate patient care for each client
- Made beds, swept floors, and sanitized surfaces to support activities of daily living.
- Assisted with meal planning to meet nutritional plans.
- Transported patients to medical, dental, and personal care appointments.
- Maintained daily living standards by assisting clients with personal hygiene needs.
- Planned and prepared nutritious meals and snacks to meet diabetic, low sodium and high protein diets.
- Reported concerns to nurse supervisor to promote optimal care.
- Helped patients during ROM exercises to maintain musculoskeletal functions and increase strength.
- Maintained clean and well-organized environment for client happiness and safety.
Direct Sales
LuLaRoe
Kingsland, GA
02.2017 - 08.2018
- Dressed and accessorized mannequins to highlight featured clothing and accessories.
- Wore outfits composed of items from current collection to showcase possible pairings for customers.
- Developed loyal customer base by providing excellent customer service.
- Processed incoming stock and documented product information to manage inventory levels.
- Met customers in homes and businesses to discuss and demonstrate products.
- Processed and tracked orders and shipments to verify accurate and on-time delivery of products.
Cosmetologist
Shabangs Hair Salon
04.2009 - 10.2009
- Maintained client treatment records and designed long-term care programs for return customers.
- Attended regular trainings and workshops to maintain cosmetology license and stay current on technique and skills.
- Grew sales by with great work ethic, individualized beauty care plans and positive attitude.
- Suggested treatments and styles to suit customer appearance and fashion choices.
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
- Answered phone calls and emails to schedule client appointments.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Demonstrated high level of customer service to increase retention and satisfaction.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Maintained regular client list and successfully handled walk-in customers.
Cosmetologist/Receptionist
Supercuts
Stratham, NH
01.2007 - 12.2007
- Booked appointments, answered phones, greeted clients, handled payments and created client service tickets.
- Kept work areas, tools and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Attended regular trainings and workshops to maintain cosmetology license and stay current on technique and skills.
- Grew sales with great work ethic, individualized beauty care plans and positive attitude.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
- Maintained high number of return customers through precise cutting, coloring and styling of clients' hair.
- Consistently received positive performance reviews from guests.
Cosmetologist/Receptionist
Lords & Ladys Hair Salon
Newington,NH
08.2005 - 12.2006
- Booked appointments, answered phones, greeted clients, handled payments and created client service tickets.
- Attended regular trainings and workshops to maintain cosmetology license and stay current on technique and skills.
- Kept work areas, tools and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
- Consistently received positive performance reviews from guests.
- Maintained high number of return customers through precise cutting, coloring and styling of clients' hair.
- Grew sales with great work ethic, individualized beauty care plans and positive attitude.
Receptionist
Cosmo Tan
Dover, NH
09.2003 - 06.2004
- Educated clients on health and safety of tanning facilities and procedures.
- Maintained clean and stocked front counter area.
- Informed and demonstrated how to use tanning equipment to new clients.
- Exceeded monthly tanning product and membership sale quotas.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Monitored supplies by checking inventory and placing orders.
- Collected payments and applied to clients accounts.
Medical Records Assistant/Front Desk Receptionist
Appledore Medical Group
Portsmouth, NH
06.2003 - 08.2003
- Posted medical records promptly upon accurate assembly and analysis.
- Filed records for timely retrieval.
- Maintained patient confidence by keeping patient records information confidential.
- Reviewed charts and flagged incomplete or inaccurate information.
- Gathered patient information by collecting demographic information from variety of sources.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Helped patients complete necessary medical forms and documentation.
- Adhered to strict HIPAA guidelines to protect patient privacy.
Cashier
Dunkin Donuts
Dover, NH
02.2002 - 11.2002
- Operated cash register for cash, and credit card transactions with excellent accuracy levels.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and join reward programs.
- Operated cash register to record transactions accurately and efficiently.
- Restocked and organized merchandise in front lanes.
Education
Cosmetology Certificate - Cosmetology
Virginia Beach Beauty And Barber Academy
Virginia Beach, VA06.2004
High School Diploma -
Dover Senior High School
Dover, NH06.2003
Skills
- Appointment Coordination
- Completing Insurance Forms
- Patient Screening
- Team Leadership
- Payment Collection and Processing
- Multi-Line Telephone Management
- Computer Proficiency
- Patient Charting
- Medical Terminology
- Patient Referral
- Knowledge of HIPAA Regulations
- Electronic Charting
Timeline
Patient Services Coordinator
ActivePT
10.2023 - 05.2024
Medical Office Assistant
Southeast Georgia Physicians Associates- ENT
05.2023 - 08.2023
Chiropractic Assistant/ Receptionist
Family Health Chiropractic
05.2022 - 05.2023
Medical Office Referral Coordinator and Receptionist
Nassau Open MRI
03.2019 - 04.2022
Personal Care Assistant
Coastal Home Care
10.2018 - 02.2019
Direct Sales
LuLaRoe
02.2017 - 08.2018
Cosmetologist
Shabangs Hair Salon
04.2009 - 10.2009
Cosmetologist/Receptionist
Supercuts
01.2007 - 12.2007
Cosmetologist/Receptionist
Lords & Ladys Hair Salon
08.2005 - 12.2006
Receptionist
Cosmo Tan
09.2003 - 06.2004
Medical Records Assistant/Front Desk Receptionist
Appledore Medical Group
06.2003 - 08.2003
Cashier
Dunkin Donuts
02.2002 - 11.2002
Cosmetology Certificate - Cosmetology
Virginia Beach Beauty And Barber Academy
High School Diploma -
Dover Senior High School