MEGHAN ZAGORSKI
Chicago,IL
Summary
Resourceful and results driven with a passion for growth and efficiency to meet company needs and increase service value. Proven problem solver and excellent communicator. Strong organizational skills, superb understanding of data collection and performance metrics. Recognized for staff development leading to high performing teams.
Overview
6
6
years of professional experience
Work History
Pharmacy Operations Manager
Walgreens Specialty Pharmacy
03.2022 - Current
- Weekly scheduling for seven technicians, one staff pharmacist, and two front end employees
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Communicated directly with neurologists, pa's, and nurses from the Diamond Clinic on a daily basis to resolve coverage of high cost medications and initiate prior authorizations with patient insurances.
- Worked with Pharmacy Manager to complete up to 20 prior authorizations a day, to ensure specialty patients could receive their medication in a timely manner.
- Documented all specialty patients, including adverse reactions, symptoms, medication adherence, and medication delivery.
- Developed and implemented strategies to improve pharmacy operations, including workflow, staff training , and customer service.
Sr. Pharmacy Technician
Walgreens Specialty Pharmacy
05.2018 - 03.2022
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Maintained and updated patient records, prescription information and patient data in accordance with HIPAA regulations.
Education
Bachelor of Science - Biology
DePaul University
Chicago, ILPharmacy Technician Program
Coyne College
Chicago, IL05.2018
Skills
- Drug Utilization Review
- Budget Management
- Problem Solving
- Performance Metrics
- Adaptability
- Pharmacy Management
- Inventory Control
- Epic Systems
- Asembia
- Cover My Meds
- Surescripts
Timeline
Pharmacy Operations Manager
Walgreens Specialty Pharmacy
03.2022 - Current
Sr. Pharmacy Technician
Walgreens Specialty Pharmacy
05.2018 - 03.2022
Bachelor of Science - Biology
DePaul University
Pharmacy Technician Program
Coyne College