Meghan E. Fitzpatrick
Royersford,PA
Summary
Experienced leader driven to exceed expectations while promoting integrity and adherence to company standards and guidelines. Dedicated professional with history of meeting company sales and retention goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organization.
Overview
17
17
years of professional experience
Work History
Client Account Director
Go Sales Desk
09.2021 - Current
- Maintained deep understanding of company services and products in order to offer most knowledgeable customer support.
- Monitored metrics and developed actionable insights to improve efficiency and performance of email campaigns to maximize customer retention.
- Recruited, interviewed, mentored, and motivated client account management team to promote productivity, accuracy and commitment to clients.
- Doubled monthly revenue in less than one year; increased client satisfaction leading to retention rate of 97%.
- Built processes and KPI standards enabling company to deliver on and exceed promises to clients.
Regional Manager
RIN Restaurants LLC, Nudy’s Café
04.2016 - 08.2020
- Multi-unit management: Responsible for area store operations as needed with team of approximately 60 employees.
- Identified and corrected issues in weekly inventory and food ordering resulting in lowest food costs across 10 stores.
- Created safe, secure, and healthy workplace by identifying and implementing procedures based on federal, state and county health codes and regulations.
- Talent for anticipatory problem solving; worked diligently to resolve unique and recurring complaints, promoting loyalty and enhancing operations.
- Established and maintained operational standards for 4 locations.
Staff Sergeant, All Source Intelligence Analyst
United States Army
03.2007 - 12.2015
- Obtained Top Secret security clearance.
- Assembled, integrated, analyzed, and disseminated intelligence information collected from tactical, strategic, and technical sources.
- Maintained intelligence records, files, and situation maps; assisted in preparation of consolidated reports, maps, overlays, and aerial photographs.
- Served as Brigade Assistant Security Manager; safeguarded sensitive and classified systems, information, and buildings, weapons systems by enforcing applicable federal, state and local regulations through random inspections and training of subordinate unit security managers.
- Skilled in data mining, pattern analysis, collection management, and targeting operations.
- Proficient in analysis software systems such as DCGS, ArcGIS, CIDNE, Palantir, Google Earth, BFT
Education
Bachelor of Science - Organizational and Community Leadership
University of Delaware
Newark, DE05.2022
Associate of Arts - Early Childhood Education
Delaware County Community College Media
Media, PA05.2015
Skills
- Account Relationship Management
- Sales and Marketing
- Client Development and Retention
- Creating KPI Tracking and Metrics
- Business Development
- Teamwork and Collaboration
- Account Planning and Management
- Superior Customer Service
- CRM Systems
- Mondaycom, HubSpot, Apolloio
- Written, Verbal, and Presentation Skills
Timeline
Client Account Director
Go Sales Desk
09.2021 - Current
Regional Manager
RIN Restaurants LLC, Nudy’s Café
04.2016 - 08.2020
Staff Sergeant, All Source Intelligence Analyst
United States Army
03.2007 - 12.2015
Bachelor of Science - Organizational and Community Leadership
University of Delaware
Associate of Arts - Early Childhood Education
Delaware County Community College Media
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