Meghan Bongiorno
Hopatcong,NJ
Overview
20
20
years of professional experience
Work History
CSR Supervisor
VCA Animal Hospitals
Clifton, NJ
08.2019 - Current
- Since joining VCA in August 2019, I have advanced from CSR to CSR Supervisor. I have been in my current supervisor role since March 2021. I transferred internally August 2024 from the Denville location to my current location in Clifton, with six years of continuous service to date.
- In my role, I oversee the efficient day-to-day operations of the front office, ensuring adherence to hospital policies and procedures. I work closely with the hospital manager, veterinarians and department supervisors as part of the leadership team.
- Responsibilities include:
- Oversee daily front office operations to ensure efficient client flow, accurate scheduling, and exceptional customer service
- Supervise, train, and mentor CSR team members, fostering a positive work environment and professional growth
- Supporting overall hospital operations and enforcement of company and hospital policies and procedures
- Coordinating doctor schedules and workflow
- Vetting, Interviewing and training new hires
- Conducting employee evaluations in partnership with the hospital manager
- Maintaining and updating hospital social media accounts and marketing initiatives
- Managing inventory, ordering all client-facing items, office supplies, prescription diet food, and dental care products
CSR Supervisor/Purchasing and Inventory Manager
VCA Animal Hospitals
Denville, NJ
08.2019 - 08.2024
- Duel Role
- CSR Supervisor:
- Oversaw daily front office operations
- Supervised, trained and managed staffing needs, including interviewing, onboarding, mentoring, performance reviews, and disciplinary actions
- Resolved client concerns and service issues
- Coordinated doctor schedules and workflow
- Monitored front desk productivity, call handling, and appointment booking accuracy
- Oversaw financial transactions, including cash handling and invoice accuracy
- Maintained and updated hospital social media accounts and marketing initiatives
- Collaboration with hospital leadership regarding strategic planning and operational improvements
- Inventory Manager:
- Procurement and inventory of office supplies, medications, prescription diet food, controlled substances, and medical equipment
- Monitored spending and reduced waste through strategic purchasing and inventory control, resulting in measurable cost savings
- Established and maintained relationships with vendors and sales representatives
- Managed reverse distribution process for expired controlled substances
- Ensured DEA compliance through meticulous record-keeping, monitoring, and proper disposal of expired controlled substances
Receptionist
All Creatures Great and Small
Denville, NJ
01.2009 - 08.2019
- Performed a wide range of administrative, client service, and clinical support duties.
- Answering multi-line phones, scheduling, and managing patient check-in/check-out
- Processing insurance claims, faxing, filing, and handling incoming/outgoing mail
- Ordering office supplies and prescription diet food
- Preparing treatment estimates
- Assisting technicians as needed, including patient handling, blood draws, in-house diagnostics, preparing lab samples, taking and developing x-rays, filling prescriptions, etc
- Supporting the Office Manager with staff scheduling, addressing employee concerns, and providing departmental coverage as needed
Veterinary Receptionist
All Creatures Great and Small
Fairfield, NJ
01.2009 - 01.2015
- Duel location
- Greeting clients and patients with professionalism and compassion
- Schedule and confirm appointments, balancing client needs with hospital capacity
- Manage multi-line phone systems and follow-up calls
- Process payments and billing, maintaining accurate financial records
- Maintain patient medical records in compliance with hospital protocols
- Coordinate with veterinary staff to support smooth patient flow and efficient care
- Handle prescription refill requests
- Assist with inventory tracking and ordering of client-facing products and supplies
- Resolve client concerns promptly, maintaining a high level of service
Veterinary Assistant
Village Animal Hospital
Maplewood, NJ
01.2007 - 01.2009
- Assisted in and conducted patient appointments
- Collected blood samples, administered vaccines, and performed in-house diagnostic tests
- Prepared patients for surgery by shaving and sterilizing surgical sites, placing IV catheters, initiating IV fluids, and setting up surgical instruments
- Provided care for hospitalized and boarding pets
- Assembled, sterilized, and maintained surgical packs and instruments
- Performed dental cleanings under veterinarian supervision
Veterinary Assistant
Golub Animal Hospital/Golub Animal Inn
Roxbury, NJ
01.2006 - 01.2008
- Duel role
- Veterinary Technician (Assistant):
- Assisted veterinarian in appointments
- Obtained history, prepared vaccines, performed nail trims, and conducted ear flushes/cleanings, etc
- Filled prescriptions and assisted with diagnostic imaging, including taking and developing X-rays
- Assembled and sterilized surgical packs
- Kennel Technician:
- Checked in pets for boarding and grooming, confirming records and vaccination status
- Administered vaccinations and performed nail trims for boarding pets
- Cleaned and maintained kennel areas to ensure a safe, hygienic environment
- Receptionist duties such as handling multi-line phones and scheduling
Timeline
CSR Supervisor
VCA Animal Hospitals
08.2019 - Current
CSR Supervisor/Purchasing and Inventory Manager
VCA Animal Hospitals
08.2019 - 08.2024
Receptionist
All Creatures Great and Small
01.2009 - 08.2019
Veterinary Receptionist
All Creatures Great and Small
01.2009 - 01.2015
Veterinary Assistant
Village Animal Hospital
01.2007 - 01.2009
Veterinary Assistant
Golub Animal Hospital/Golub Animal Inn
01.2006 - 01.2008