Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Certification
Languages
References
Timeline
Generic

Meghna Patel

Charlton,MA

Summary

Dynamic customer service professional with extensive experience at Sanjay Patel, excelling in active listening and conflict resolution. Proven track record of enhancing customer satisfaction through personalized service and efficient order processing. Skilled in data analysis and team collaboration, consistently fostering positive relationships and driving operational success.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Cashier

sanjay patel
Charlton, MA
03.2023 - 06.2025
  • Organized promotional displays or arrange merchandise on counters or tables to promote sales.
  • Assisted customers over the phone regarding store operations, product information and order placement.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Delivered high level of customer service to patrons using active listening and engagement skills.
  • Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
  • Processed returned merchandise by strictly following store return and exchange procedures.
  • Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
  • Established or identified prices of goods and services and tabulated bills with optical price scanners and cash registers.
  • Checked personal identifications during alcohol and tobacco sales.
  • Kept check-out areas clean, organized and well-stocked to maintain attractive store.
  • Scanned items and checked pricing on cash register for accuracy.
  • Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
  • Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
  • Answered phone calls to assist customers with questions and orders.
  • Adhered to social distancing protocols and wore mask or face shield.
  • Answered customers' questions and provided information on store procedures or policies.
  • Built and maintained productive relationships with employees.
  • Offered customers carry-out service at completion of transaction.
  • Maintained current knowledge of store promotions to highlight sales to customers.
  • Counted and balanced cashier drawers.
  • Maintained work area and kept cash drawer organized.
  • Welcomed customers, offering assistance to help find store items.
  • Greeted customers promptly and responded to questions.
  • Processed customer payments quickly and returned exact change and receipts.
  • Directed trash removal and sanitation procedures to keep aisles and register area organized.

Online Grocery Associate

Melissa
Leicester, MA
10.2020 - 02.2022
  • Provided customer support for technical issues related to the online ordering process.
  • Monitored stock levels of inventory and placed replenishment orders when necessary.
  • Implemented procedures for processing returns or refunds due to incorrect items ordered by customers.
  • Developed strategies to improve customer satisfaction ratings with online grocery services.
  • Assisted customers with online grocery orders, answering questions and providing helpful information.
  • Responded promptly to inquiries from customers regarding their online grocery orders.
  • Communicated with customer to confirm clarity of order, shopped at additional stores if necessary and expedited order transfer to delivery driver.
  • Maintained positive relationships with grocery store personnel by being consistently professional and friendly.
  • Listened to customer needs to identify and recommend best products and services.

Education

Some College (No Degree) - Psychology

Bridgewater State University
Bridgewater, MA

Skills

  • Customer service
  • Active listening
  • Conflict resolution
  • Data analysis
  • Team collaboration
  • Psychological assessment
  • Public speaking
  • Empathy and patience

Affiliations

  • actively working out at the gym
  • cooking
  • working
  • school
  • spending time with my family

Accomplishments

  • highschool honors
  • placed second for my art show

Certification

  • drivers license

Languages

Gujarati
Professional

References

References available upon request.

Timeline

Cashier

sanjay patel
03.2023 - 06.2025

Online Grocery Associate

Melissa
10.2020 - 02.2022

Some College (No Degree) - Psychology

Bridgewater State University

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