- Music
- I enjoy sketching and drawing, which helps improve my creativity and attention to detail
- Acting and Theater
- Dance
- Drawing and Painting
Mehki Hayes
Surprise,AZ
Summary
Dynamic customer service representative with proven success at Fatcats, excelling in relationship building and conflict resolution. Leveraged critical thinking and CRM software expertise to enhance operational efficiency and foster client loyalty. Recognized for delivering prompt, high-energy service while effectively handling complaints and ensuring customer satisfaction.
Positive and empathetic with excellent communication and problem-solving skills, consistently producing customer satisfaction and loyalty. Understanding of customer service principles and proficiency with CRM software ensures efficient and effective support. Dedicated to resolving issues swiftly and enhancing overall customer experience.
Overview
2
2
years of professional experience
Work History
CSR
Fatcats
06.2023 - Current
- Responded to customer requests for products, services, and company information.
- Developed strong relationships with clients by understanding their needs and preferences, fostering long-term loyalty.
- Delivered outstanding problem-solving skills in addressing recurring issues that resulted in improved operational efficiency.
- Assisted customers with account set-up, enabling smooth transitions into using the company''s products or services.
- Responded proactively and positively to rapid change.
- Delivered prompt service to prioritize customer needs.
- Exhibited high energy and professionalism when dealing with clients and staff.
Education
Shadow Ridge Highschool
Surprise, AZSkills
- Call center experience
- Customer focus
- Complaint handling
- CRM software
- Customer service
- Active listening
- Critical thinking
- Conflict resolution
- Relationship building
- Computer proficiency
- Product knowledge
- Staff training
- Complaint resolution
Interests
Timeline
CSR
Fatcats
06.2023 - Current
Shadow Ridge Highschool
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