Mehret Gebrehiwet

Responsible for handling inbound and out-bound calls, email, and faxes in a timely and professional manner.
Acting as the first level of support for inquiries from customers, and direct customers to the correct resource for incorrectly routed phone calls, email, webmail, and faxes, or for additional assistance as necessary.
Assist with inquiries, reporting, and troubleshooting for customers, working cohesively as a team for the benefit of the customers.
Provide accurate information to customers concerning Manufacturers’ Policy and Procedures.
Assist customers with product returns, label requests, recalls, assistance maneuvering the website, and any other questions.
Process RA and Recall Packet requests for customers.
Complete reconciliation services for clients as needed.
Research and/or resolve returns, including Return Resolution, Issue Tracking and Recall as per standard procedures.
Complete “paperwork only” returns as needed.
Assist Operations with return processes including, but not limited to, research, inventory and 222 processes.
Research returned checks.
Conduct check/credit research for customers via email, fax, or mail.
Communicate outstanding issues or defects with the corresponding departments.
Maintain 100% quality work and 100% accuracy levels.
Maintain a clean and safe work area.
Participate in special projects.
Participate in departmental continuous improvement opportunities.
General data entry support as needed.
Conduct recall effectiveness checks and create summary, as needed.
Document filing as required.
Performs other duties as assigned.

Apply

• Facilitated regular meetings with team members to discuss progress updates, address challenges, and brainstorm solutions for ongoing success.
• Established strategic partnerships with external organizations, expanding program reach and impact.
• Developed and maintained relationships with external partners to facilitate program operations.
• Kept program-related data accurate, up-to-date and easily accessible for accessibility.
• Acted as proctor for testing of students
• Implemented classroom curriculum with Fairfax County Schools policy and procedures pertaining to educational curriculum guidelines
• Point of contact for parents, staffing and administrators

• Facilitated regular meetings with team members to discuss progress updates, address challenges, and brainstorm solutions for ongoing success.
• Established strategic partnerships with external organizations, expanding program reach and impact.
• Developed and maintained relationships with external partners to facilitate program operations.
• Kept program-related data accurate, up-to-date and easily accessible for accessibility.

• Intiated regular meetings with team members to discuss progress updates, address challenges, and brainstorm solutions for ongoing success.
• Established strategic partnerships with external organizations, expanding program reach and impact.
• Planned programs for school age children through Fairfax County Schools with usage of Microsoft tools utilizing Microsoft programs; PowerPoint,
• Developed and maintained relationships with external partners to facilitate program operations. Reviewed and received applications for educational activities
• Kept program-related data accurate, up-to-date and easily accessible for accessibility.
• Used virtual technology to assist with setup of meeting with staff
• Reviewed and explained entrance guidelines of program to parents and any participants with Fairfax County guidelines and ensuring Fairfax County policy and guidelines of program requirment were met.
• Developed any informational communication for department program and services using Microsoft tools and other applicable applications