Mehul Kalva
Bellmawr,NJ
Summary
Self-motivated professional highly experienced in guest services. Pleasant personality coupled with talents in customer relations, recordkeeping and problem-solving. Outgoing when greeting and communicating with others to maintain positive atmosphere.
Overview
5
5
years of professional experience
1
1
year of post-secondary education
Work History
Front Desk Receptionist
Sns llc
Bellmawr, NJ
09.2023 - 02.2025
- Greeted visitors and clients with professionalism and warmth.
- Managed multi-line phone system, directing calls efficiently.
- Maintained organized front desk area and reception supplies.
Frontdesk manager
Jai swaminarayan llc
Gloucester City, New Jersey
09.2019 - 09.2023
- Managed front desk operations, ensuring smooth guest check-in and check-out processes.
- Coordinated guest requests, providing assistance to enhance overall customer experience.
- Supervised front desk staff, fostering teamwork and maintaining high service standards.
- Implemented scheduling systems to optimize staff coverage during peak hours.
- Resolved guest complaints promptly, ensuring satisfaction and loyalty to the brand.
- Maintained accurate records of reservations, cancellations, and billing information.
- Trained new front desk associates on company policies and customer service protocols.
- Managed guest check-in and check-out procedures, reservations, and payments.
Education
MBA - Finance
Unva
Norfolk, VA 08.2011 - 09.2012
Skills
- Multi-line phone management
- Reservation systems
- Customer relationship management
- Front desk operations
Timeline
Front Desk Receptionist
Sns llc
09.2023 - 02.2025
Frontdesk manager
Jai swaminarayan llc
09.2019 - 09.2023
MBA - Finance
Unva
08.2011 - 09.2012