Mehulkumar Sahayata
Summary
Dynamic professional with a proven track record in enhancing customer satisfaction and streamlining operations at KIRTI DIGITAL LAB. Expert in relationship building and sales proficiency, achieving high success rates in project closures. Skilled in order accuracy and maintaining positive store relations, demonstrating a strong work ethic and quick learning ability.
Overview
21
21
years of professional experience
Work History
Instacart Shopper
Instacart
05.2024 - Current
- Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Tracked substitutions and informed customers of changes.
- Loaded and unloaded orders at customer's homes or locations.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
Business Manager
KIRTI DIGITAL LAB,
02.2022 - 06.2023
- Created, managed, and executed business plan and communicated company vision and objectives to motivate teams.
- Communicated with customers and vendors positively with particular attention to problem resolution.
- Anticipated financial impact from operational issues and worked with leadership to develop solutions.
- Drafted reports and documents to improve correspondence management, schedule coordination and recordkeeping.
- Oversaw and improved deliveries through proactive coordination of daily operations.
- Assisted with hiring process and training of new employees.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Managed purchasing, sales, marketing and customer account operations efficiently.
Business Manager
KIRTI DIGITAL LAB
04.2011 - 03.2020
- Created, managed, and executed business plan and communicated company vision and objectives to motivate teams.
- Communicated with customers and vendors positively with particular attention to problem resolution.
- Anticipated financial impact from operational issues and worked with leadership to develop solutions.
- Drafted reports and documents to improve correspondence management, schedule coordination and recordkeeping.
- Oversaw and improved deliveries through proactive coordination of daily operations.
- Assisted with hiring process and training of new employees.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Assisted in recruiting, hiring and training of team members.
Business Manager
MARUTI MEDICINES
03.2004 - 11.2007
- Communicated with customers and vendors positively with particular attention to problem resolution.
- Oversaw and improved deliveries through proactive coordination of daily operations.
- Processed vital documentation, completed forms and obtained appropriate insurance verification and authorization for services.
- Assisted with hiring process and training of new employees.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
Education
Associate of Science - Diploma In Information Technology
Parul Institute Of Technology
Vadodara, Gujarat, India.07-2010
Skills
- Order accuracy
- Product picking
- Vehicle upkeep
- Order proofing
- Strong work ethic
- Store relations
- Quick learner
- Sales proficiency
- Upbeat and outgoing attitude
- Product knowledge
- Relationship building
- Documentation and reporting
Languages
English
Professional Working
Hindi
Native or Bilingual
Gujarati
Native or Bilingual
Marathi
Limited Working
Timeline
Instacart Shopper
Instacart
05.2024 - Current
Business Manager
KIRTI DIGITAL LAB,
02.2022 - 06.2023
Business Manager
KIRTI DIGITAL LAB
04.2011 - 03.2020
Business Manager
MARUTI MEDICINES
03.2004 - 11.2007
Associate of Science - Diploma In Information Technology
Parul Institute Of Technology
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