MEIBYS L REYES
Customer Service Agent
Orlando, FL,FL
Summary
Dedicated assistant manager with 8 years of experience combining management and customer service expertise. Looking for a position as liable in a fast growth company. Friendly and enthusiastic. Able to learn new tasks quickly and proficient in growing key customer relationships. Represent establishment with friendly, professional demeanor at all times. English and spanish Language Customer and Personal Service Active Listening Communications and Media Social Perceptiveness Judgment and Decision Making Speaking Active Learning Writing
Overview
9
9
years of professional experience
1
1
Certification
Work History
HIGH SCHOOL DIPLOMA
01.2010
- PreUniversity
- Carlos Gutierrez
- La Habana, La Habana
Sales Associate
ALL GUEST SERVICES
Orlando, FL
06.2018 - 12.2020
- Provided positive first impressions to welcome existing, new and potential customers.
Sales Representative
WEST GATE RESORTS
Orlando, FL
05.2016 - 06.2018
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
Assistant Manager
Elegant Beauty Supplies
Orlando, FL
11.2012 - 10.2016
- Perform and supervise the store activities, including the satisfaction and good experience of the customers.
Education
GED -
JOSE MACHADO
LA HAVANA CUBASkills
- Interpretation and Translation Services
- Calm and Professional Under Pressure
- Understanding Customer Needs
- Responding to Difficult Customers
- Courteous with Strong Service Mindset
- Inquiry Requests
- Inbound and Outbound Calling
- Active Listening
- Cooperative Relationships
- Team Member Motivation
- Teamwork and Collaboration
- Attention to Detail
Certification
- LIC - Customer Service Representative -
- CNP - Certified Notary Public -
Languages
English
Professional Working
Spanish
Native or Bilingual
Portuguese
Professional Working
Timeline
Sales Associate
ALL GUEST SERVICES
06.2018 - 12.2020
Sales Representative
WEST GATE RESORTS
05.2016 - 06.2018
Assistant Manager
Elegant Beauty Supplies
11.2012 - 10.2016
HIGH SCHOOL DIPLOMA
01.2010
GED -
JOSE MACHADO
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