Mei Lee Chua
Fontana,CA
Summary
University junior majoring in Psychology, with a strong interest in pursuing a career in the field of behavioral science. Experienced in leading teams and enhancing operational efficiency through strategic planning and effective training. Demonstrated strong interpersonal skills and a dedication to addressing individual needs, with a focus on applying these skills to the field of behavior analysis.
Overview
3
3
years of professional experience
Work History
Shift Lead
Panda Express
02.2022 - Current
- Trained and mentored new employees to maximize team performance.
- Kept employees operating productively and working on task to meet business and customer needs.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
- Gathered, organized and input information into digital database.
Trainer
Nando's Peri Peri Chicken
05.2021 - 06.2022
- Mentored new hires for various roles, resulting in stronger staff development and increased productivity.
- Conducted needs assessments to identify gaps in performance and develop targeted learning solutions.
- Identified workers with specific skill sets to recommend for promotions or raises.
- Documented training and progress on database to enable tracking history and maintain accurate records.
- Utilized variety of instructional design methodologies to create effective learning experiences.
- Developed job-specific competencies and performance standards.
Education
Bachelor of Arts - Psychology
California Polytechnic State University, Pomona
Pomona05.2026
Associate of Arts - Psychology
Chaffey College
Rancho Cucamonga, CA05.2022
Skills
- Operations Monitoring
- Conflict Resolution
- Employee Training
- Interpersonal Relations
- Mentoring
- Reporting
- Written and Verbal Communication
Languages
Tagalog
Native or Bilingual
Timeline
Shift Lead
Panda Express
02.2022 - Current
Trainer
Nando's Peri Peri Chicken
05.2021 - 06.2022
Bachelor of Arts - Psychology
California Polytechnic State University, Pomona
Associate of Arts - Psychology
Chaffey College
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