Meisha Lynnel Garrett
Sales Operations Representative
Omaha,NE
Summary
Customer Service Representative supporting inbound and outbound customer contact with CRM, Outlook, and Beyond Identity. Handles service questions with accurate data entry, timely communication, and careful resolution of customer concerns. Brings a calm approach to high-volume contact work and keeps details organized for smooth handoffs.
Overview
1
1
Language
2
2
Certifications
16
16
years of professional experience
Work History
Customer Service
Working Solutikons
06.2024 - 04.2025
- Recorded customer follow-ups accurately in CRM and Outlook while managing daily communication logs.
- Worked as an independent contract worker, building a personal service contract and managing client communications.
- Used CRM, Outlook, and Beyond Identity to multitask across customer records, messages, and access-related work.
- Strengthened customer relationship management by following service requests through completion and keeping records organized.
Intake Specialist/DHHS
NorthEnd Teleservices
07.2022 - 03.2023
- Processed 65 intake cases per day while verifying contact details for Economic and Medicaid account holders.
- Verified supporting documents to determine eligibility for financial assistance through DHHS and AccessNebraska.
- Collected and updated contact information for account holders to support accurate intake records and follow-up.
- Attended required meetings and training sessions to maintain proficiency in intake procedures and telecommunication work.
Temp Employee
Remedy Staffing
12.2017 - 01.2021
- Completed warehouse tasks with steady attention to safety, accuracy, and shifting daily priorities.
- Supported assembly work by following basic procedures and keeping pace with team production needs.
- Performed housekeeping duties to maintain clean, organized work areas and meet assigned standards.
Medical Assistant (On Job Trainee)
Internal Medicine Office
Omaha, NE
11.2008 - 01.2009
- Greeted patients and assisted with front-desk flow in a supervised internal medicine setting.
- Measured vital signs accurately and documented results for instructor review.
- Performed phlebotomy and injections while following supervised clinical protocols.
Education
Bachelor of Science - Healthcare Administrations
Brookline College
04-2013
Associate - Medical Assistant
Kaplan University
Omaha01-2008
Skills
CRM proficiency
Data entry accuracy
Telecommunication knowledge
Problem solving
Time management
Customer relationship management
Customer follow-up
Account coordination
Lead qualification
Sales support administration
Outlook
Certification
2012
CERTIFICATIONS & AWARDS
- Provost Honor Roll G.P.A. Achievement, Brookline College
- 2012
Timeline
Customer Service
Working Solutikons
06.2024 - 04.2025
Intake Specialist/DHHS
NorthEnd Teleservices
07.2022 - 03.2023
Temp Employee
Remedy Staffing
12.2017 - 01.2021
Medical Assistant (On Job Trainee)
Internal Medicine Office
11.2008 - 01.2009
Associate - Medical Assistant
Kaplan University
Bachelor of Science - Healthcare Administrations
Brookline College