Mekenzie Lorenzetti
New Port Richey,FL
Summary
Motivated Shift Leader enthusiastic about helping team members meet and exceed objectives with compassionate leadership. Talented trainer and operational problem-solver with front-line experience and collaborative nature. Resourceful in balancing customer, company and employee needs. People-oriented Shift Leader successful at executing new initiatives. Committed to creating workplace culture consistent with organization's mission and values. Continuously evaluates operations for safety concerns and implements strategies to reach targets.
Overview
1
1
year of professional experience
Work History
Shift Leader
Moes Southwestern Grill
Odessa, FL
06.2023 - Current
- Ensured staff was properly trained on all aspects of their job duties, including safety protocols.
- Monitored employee performance to ensure compliance with company policies and procedures.
- Resolved customer complaints promptly and professionally.
- Maintained an organized work environment by delegating tasks to staff as needed.
- Provided exceptional customer service and maintained a positive attitude throughout the shift.
- Confirmed accuracy of daily sales reports before submitting them to management for review.
- Conducted regular meetings with team members to discuss upcoming events or changes in policy and procedures.
- Communicated effectively with other departments within the organization regarding staffing needs or operational issues.
- Supervised and led employees to maintain productivity and customer service levels.
- Handled escalated customer concerns and emergencies in absence of manager or supervisor.
Education
Associate of Arts - Marketing
St. Petersburg College
Tarpon Springs, FL07-2025
Skills
- Staff Development
- Complaint resolution
- Problem-Solving
- Motivational Leadership
- Strong verbal and written communication
- Positive Attitude
- Sales and Upselling
- Team Supervision
- Sales Reporting
- Goal Setting and Tracking
- Flexible Schedule
- Decision-making capabilities
- Issue Resolution
Affiliations
- I played soccer for 16 years and have been a hockey and formula one fan for 2. I believe with that I do have knowledge surrounding the field I would like to pursue a degree in.
Timeline
Shift Leader
Moes Southwestern Grill
06.2023 - Current
Associate of Arts - Marketing
St. Petersburg College