Mekeylla Wilson
Lansing,KS
Summary
Focused customer service professional dedicated to meeting and exceeding customer expectations by delivering industry-leading support. Skilled in handling inbound and outbound calls, online requests and emails with good problem-solving, multitasking and research abilities. Background in the field roles with high-volume customer demands.
Overview
11
11
years of professional experience
Work History
Customer Care Representative
Modoc Tribe Authorities
Olathe, KS
04.2015 - 01.2026
- Assisted customers with inquiries regarding services and programs offered.
- Resolved customer issues by providing effective solutions and support.
- Documented customer interactions in the case management system accurately.
- Collaborated with team members to enhance customer service processes.
- Maintained a positive and professional demeanor during all interactions.
- Answered customer inquiries over the phone and via email.
- Resolved customer complaints promptly and professionally.
Education
Philadelphia High School
Philadelphia , MSSkills
- Time management
- Active listening
- Conflict mediation
- Email communication
- Call handling
- Call center experience
- Inbound customer service
- Empathy and patience
- Issue follow up
- Phone etiquette
- Customer service
- Remote office availability
- Customer service excellence
- Inbound call answering
Languages
English
Full Professional
References
References available upon request.
Timeline
Customer Care Representative
Modoc Tribe Authorities
04.2015 - 01.2026
Philadelphia High School